Demand exceeds desired capacity.
Demand and supply are well-balanced.
Ideal demand exceeds capacity.
Physical facilities designed to contain customers
Physical equipment used to process people, possessions, or information
Take no action.
Consider override for most desirable segments.
Consider priority systems for most desirable segments.
Increase prices or encourage use in other time slots.
Lower prices selectivele.
Use part-time employees.
Ask customers to share.
Invite customers to perform self-service.
Share facilities with the supplier.
Do demand levels follow a predictable cycle?
What are the underlying causes of these cyclical variations?
How much demand are competitors receiving?
Do demand levels seem to change randomly?
Can demand for a particular service over time be disaggregated by market segment?