Communicating In Organizations

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Questions Bank

Introduction to the Field of Organizational Behaviour
Individual Behaviour
Perceiving Ourselves and Others in Organizations
Workplace Emotions
Foundations of Employee Motivation
Applied Performance Practices
Decision Making and Creativity
Team Dynamics
Communicating in Organizations
Power and Influence in the Workplace
Conflict and Negotiation in the Workplace
Leadership in Organizational Settings
Designing Organizational Structures
Organizational Culture
Organizational Change

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Question 1

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One function of communication is to change behaviour.

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Question 2

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True/False

People who use assertive speech are judged to be less competent and more combative by negotiation counterparts.

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Question 3

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One function of communication is to change behaviour.

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Question 4

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Effective communication potentially improves knowledge management and decision making.

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Question 5

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One reason that people communicate with each other is to fulfill their drive to bond

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Question 6

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People who experience social isolation are more susceptible to physical and mental illnesses

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Question 7

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Communication aids employee well-being

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Question 8

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In the communication process model, encoding the message refers to the first step in the process.

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Question 9

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According to the communication process model, communication begins with encoding the message, then sending it.

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Question 10

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The metaphor used to explain the communication process model is that information is like fruit on a tree that needs to be carefully picked.

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Question 11

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Intended feedback is encoded, transmitted, received, and decoded from the receiver to the sender of the original message.

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Question 12

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The encoding and decoding process is enhanced when both parties have similar "passbooks."

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Question 13

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In order to communicate more effectively people should avoid relying on "codebooks."

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Question 14

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The effectiveness of the encoding-decoding process is dependent on the sender and receiver's motivation and ability to use the selected communication channel.

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Question 15

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Codebooks are symbols used to convey message content, whereas mental models are knowledge structures of the communication setting.

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Question 16

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There are two main types of communication channels:

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Question 17

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E-mail is no longer the medium of choice in most workplaces.

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Question 18

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The introduction of e-mail in organizations tends to increase the volume of communication.

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Question 19

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E-mail removes problems of social status in the communication process.

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Question 20

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One limitation of e-mail is that both sender and receiver need to coordinate the communication session.

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