Communication

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Question 1
Free
Multiple Choice

 Which of the following is one of the core components of communication?

Choose correct answer/s
A

Medium

B

Approach

C

Style

D

Tone

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Question 2
Free
Multiple Choice

 Identify a personal aspect that influences communication.

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A

Message

B

Approach

C

Context

D

Medium

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Question 3
Free
Multiple Choice

 Which of the following statements about communication is true?

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A

Communication simply includes what is said and heard.

B

Communication is seldom influenced by personal factors.

C

Communication is an iterative and interactive process.

D

Communication is a series of linear exchanges from one person to another.

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Question 4
Free
Multiple Choice

 While saying "yes," Mark shook his head no while looking down at the ground. Assuming he meant "yes," his body language represented ______ to the receiver of the message.

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A

channel

B

tone

C

approach

D

noise

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Question 5
Free
Multiple Choice

 Which of the following statements best describes interpersonal communication?

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A

Communication that occurs in one-on-one or small group settings

B

The use of body language and objects to convey meaning to messages

C

A process of offering advice and suggestions and relating similar experiences

D

Communication that involves using sounds, letters, words, pictures, and symbols

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Question 6
Multiple Choice

 Which of the following statements about verbal communication is true?

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A
Verbal communication consists of giving physical attention to a communication partner.
B
Listening and reading are the modes by which verbal communication is sent.
C
Verbal communication consists of sounds, letters, words, pictures, and symbols.
D
In verbal communication, speaking and writing are both driven by sensing information.
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Question 7
Multiple Choice

 Which of the following statements about nonverbal communication is true?

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A
It involves giving physical attention to a communication partner.
B
Space and objects do not impact the interpretation of communication.
C
Nonverbal communication consists of letters, pictures, and symbols.
D
Body language includes the dress and appearance of the individuals.
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Question 8
Multiple Choice

 _____ refers to the amount of control an individual attempts to exercise in communication situations.

Choose correct answer/s
A
Motivation
B
Negotiation
C
Persuasion
D
Directness
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Question 9
Multiple Choice

 Kevin and Adam are the marketing executives in an organization. While making presentations during team meetings, Kevin, who is more talkative, uses a wide range of facial expressions and shares his feelings and personal information. In contrast, Adam keeps his feelings private and limits discussions to business-related topics. Based on this description, it can be inferred that

Choose correct answer/s
A
Adam is an interactive listener.
B
Kevin is an indirect communicator.
C
Adam is a self-contained communicator.
D
Kevin is a passive listener.
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Question 10
Multiple Choice

 Cynthia and Diane are the production managers in an organization. While making presentations during team meetings, Diane, who is more talkative, uses a wide range of facial expressions and shares her feelings and personal information. In contrast, Cynthia keeps her feelings private and limits discussions to business-related topics. Based on this description, it can be inferred that

Choose correct answer/s
A
Diane is a passive listener.
B
Cynthia is a direct communicator.
C
Diane is an open communicator.
D
Cynthia is an interactive listener.
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Question 11
Multiple Choice

 Which of the following individuals is the best example of a passive listener?

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A
During presentations, James consciously tries to focus on what the speaker is saying.
B
Erick tends to respond to speakers vocally when they say things with which he agrees.
C
Maria usually avoids making any verbal or nonverbal responses when someone else is talking.
D
Sheila often reacts to the speaker by showing concern and attempts to share feelings and offer counseling.
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Question 12
Multiple Choice

 Which of the following individuals is the best example of an empathetic listener?

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A
Sheila often reacts to the speaker by showing concern and attempts to share feelings and offer counseling.
B
Maria usually avoids making any verbal or nonverbal responses when someone else is talking.
C
Erick tends to respond to speakers vocally when they say things with which he agrees.
D
During presentations, James consciously tries to focus on what the speaker is saying.
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Question 13
Multiple Choice

 Which of the following is an example of an attentive listener?

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A
Shawn attempts to share with the speaker the feelings and concerns that underlie the message by counseling the speaker.
B
April tends to listen to instructions, briefings, and other important information without performing other tasks.
C
Richard refrains from making any verbal or nonverbal responses when someone else is talking.
D
Ramona responds to speakers with vocal noises such as "ah" and "uh-huh" when speakers say things with which she agrees.
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Question 14
Multiple Choice

 Which of the following is an example of an empathetic listener?

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A
Angel attempts to share with the speaker the feelings and concerns that underlie the message by counseling the speaker, asking, "How did that make you feel?"
B
Carla tends to listen to instructions, briefings, and other important information without performing other tasks.
C
Ronnie refrains from making any verbal or nonverbal responses when someone else is talking.
D
Renaldo responds to speakers with vocal noises such as "ah" and "uh-huh" when speakers say things with which he agrees.
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Question 15
Multiple Choice

 Which of the following is true about gender differences in communication?

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A
Men are generally inclined to value status and hierarchy more than women do.
B
Compared to women, men tend to spend more time communicating up in an organization.
C
Men are more successful than women when they are advocating for the needs of their team members.
D
Men are less likely to engage in self-promotion compared to women.
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Question 16
Multiple Choice

 Which of the following is a disadvantage of the ladder of inference?

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A
Slow information processing
B
Indecisiveness
C
Biased thought processes
D
Not suitable for stressful situations
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Question 17
Multiple Choice

 Which of the following is an example of reflecting in supportive communication?

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A
Julio relates similar experiences.
B
Joe reiterates the main points.
C
Doris offers advice and suggestions.
D
Charles asks follow-up questions for clarification.
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Question 18
Multiple Choice

 Which of the following is an example of deflecting in supportive communication?

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A
Mario relates similar experiences.
B
Ricky reiterates the main points.
C
Joy offers advice and suggestions.
D
Jackie asks follow-up questions for clarification.
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Question 19
Multiple Choice

 Donald's speech captured the audience, and many left saying their opinion on the subject had been changed. This is an example of

Choose correct answer/s
A
motivation.
B
persuasion.
C
?deflection.
D
negotiation.
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Question 20
Multiple Choice

 Of the three elements of communication, ethos refers to the

Choose correct answer/s
A
demonstrator's passion to argue.
B
rationale for action.
C
facts that need to be conveyed.
D
credibility of the speaker.
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