Communication

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Question 1
Free
Multiple Choice

Which of the following statements is true with regard to communication?

Choose correct answer/s
A

Communication cannot be used to motivate and control employees in an organization.

B

Communication involves the transfer and understanding of meaning.

C

Communication involves the mere imparting of meaning to another person or group.

D

Perfect communication is not dependent on a channel and its richness.

E

Perfect communication results in dissimilar mental models.

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Question 2
Free
Multiple Choice

Norah Baines is one of the most devoted teachers at Oakwood Academy. She has been working with the institution for seven years and is expecting a promotion soon. However, Norah's candidacy for this promotion is passed over in favor of another less experienced male employee due to, in Norah's view, her plans to start a family soon. Consequently, Norah expresses her concerns and even complains to other teachers and expresses her frustration and disappointment. Norah's communication falls into the ________ aspect of communication.

Choose correct answer/s
A

management

B

feedback

C

facilitation

D

emotional sharing

E

informal

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Question 3
Free
Multiple Choice

The emotional sharing function of communication involves ________ .

Choose correct answer/s
A

managers motivating employees by setting specific goals

B

management communicating company policies to employees

C

managers training employees in decision-making strategies

D

members of the organization following their job descriptions

E

members of the organization showing their satisfaction and frustrations

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Question 4
Free
Multiple Choice

Synergy Inc. has recently assigned some of its best employees to form a cross-functional team and complete a project from a new client. Many of the employees on this team are apprehensive about the structure and dynamics of how they will function as a group and accomplish this goal. To energize the employees, their immediate manager is holding a meeting with them next week where he will provide them some additional training in strategies and methods that may work well for the team. The manager's initiative to hold this meeting fulfills the ________ function of communication.

Choose correct answer/s
A

filtering

B

information

C

emotional expression

D

control

E

informal

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Question 5
Free
Multiple Choice

Before communication can take place, a ________ is required.

Choose correct answer/s
A

filter

B

channel

C

receiver

D

purpose

E

decoder

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Question 6
Multiple Choice

In a communication process, the ________ initiates a message by encoding a thought.

Choose correct answer/s
A
receiver
B
decoder
C
transmitter
D
sender
E
receptor
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Question 7
Multiple Choice

The ________ is the actual physical product of the sender's encoding.

Choose correct answer/s
A
channel
B
filter
C
message
D
noise
E
medium
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Question 8
Multiple Choice

With reference to the communication process, the ________ is the medium through which the message travels.

Choose correct answer/s
A
feedback
B
noise
C
encoder
D
channel
E
decoder
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Question 9
Multiple Choice

With reference to the communication process, the ________ is the one to whom the message is directed, who must first translate the symbols into understandable form.

Choose correct answer/s
A
creator
B
receiver
C
encoder
D
sender
E
transmitter
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Question 10
Multiple Choice

Stacey was at work when Ann, her sister, called to confirm their dinner plan the following weekend at their Aunt Hilda's farmhouse. Stacey said she would call Joe, her husband, and get back to her. However, when Stacey called her back, Ann could not hear most of what she said because Jennifer, Ann's daughter, was crying loudly in the background. Who is the first sender in this scenario?

Choose correct answer/s
A
Joe
B
Stacey
C
Jennifer
D
Ann
E
Hilda
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Question 11
Multiple Choice

Stacey was at work when Ann, her sister, called to confirm their dinner plan the following weekend at their Aunt Hilda's farmhouse. Stacey said she would call Joe, her husband, and get back to her. However, when Stacey called her back, Ann could not hear most of what she said because Jennifer, Ann's daughter, was crying loudly in the background. Who represents the noise in the communication process depicted in this scenario?

Choose correct answer/s
A
Hilda
B
Joe
C
Jennifer
D
Ann
E
Stacey
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Question 12
Multiple Choice

Formal information channels are characterized by ________ .

Choose correct answer/s
A
the transmission of spontaneous messages
B
the emergence in response to individual choices
C
the absence of noise in the communication cycle
D
the personal and social nature of usage
E
being compliant with the organizational authority chain
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Question 13
Multiple Choice

Which of the following statements is true regarding an informal communication channel?

Choose correct answer/s
A
It traditionally follows the authority chain within the organization.
B
It generally transmits messages related to the professional activities of members.
C
It is established by the organization.
D
It is generally used for communicating personal or social messages.
E
Information regarding change in the policies of the organization is transmitted through it.
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Question 14
Multiple Choice

When the receiver of a communication translates the message, it is known as ________ .

Choose correct answer/s
A
encoding
B
conveying
C
transmitting
D
filtering
E
decoding
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Question 15
Multiple Choice

In a communication process, ________ is the check on how successful we have been in transferring our messages as originally intended.

Choose correct answer/s
A
filtering
B
signal
C
feedback
D
encoding
E
noise
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Question 16
Multiple Choice

Which of the following is the final step in the communication process?

Choose correct answer/s
A
silence
B
feedback loop
C
all-channel transmission
D
decoding
E
encoding
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Question 17
True/False

The sender, the message, and the receiver are all parts of the communication process.

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True
False
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Question 18
True/False

In the communication process, decoding precedes encoding.

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True
False
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Question 19
True/False

It's important to remember that persuasion can benefit or harm an organization.

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True
False
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Question 20
True/False

Brian Grazer found good communication makes organizations successful. Communication is powerful: no group or organization can exist without sharing meaning among its members.

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True
False
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