Competitiveness

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Question 1

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An example of a strategic operations management decision is the choice of where to locate.

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Question 2

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An example of an operational operations management decision is inventory level management.

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Question 3

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Government statistics are a good source of data about productivity trends in the service sector.

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Question 4

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An example of a tactical operations management decision is determining employment levels.

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Question 5

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Productivity is defined as the ratio of output to input.

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Question 6

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Productivity is defined as the ratio of input to output.

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Question 7

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Competitiveness relates to the profitability of an organization in the marketplace.

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Question 8

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If people would only work harder, productivity would increase.

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Question 9

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Tracking productivity measures over time enables managers to judge organizational performance and decide where improvements are needed.

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Question 10

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Productivity is directly related to the ability of an organization to compete.

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Question 11

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A characteristic that was once an order winner may become an order qualifier.

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Question 12

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Outsourcing tends to improve quality but at the cost of lowered productivity.

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Question 13

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Productivity tends to be only a very minor factor in an organization's ability to compete.

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Question 14

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An organization that is twice as productive as its competitor will be twice as profitable.

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Question 15

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National productivity is determined by averaging the productivity measures of various companies or industries.

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Question 16

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Wage and salary increases that are not accompanied by productivity increases tend to exert inflationary pressures on a nation's economy.

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Question 17

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Global competition really only applies to multinational organizations.

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Question 18

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A business that is rated highly by its customers for service quality will tend to be more profitable than a business that is rated poorly.

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Question 19

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Services often don't fit simple yield measurements.

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Question 20

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A mission statement should provide a guide for the formulation of strategies for the organization.

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