Conflict And Negotiation In The Workplace

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Questions Bank

Introduction to the Field of Organizational Behaviour
Individual Behaviour
Perceiving Ourselves and Others in Organizations
Workplace Emotions
Foundations of Employee Motivation
Applied Performance Practices
Decision Making and Creativity
Team Dynamics
Communicating in Organizations
Power and Influence in the Workplace
Conflict and Negotiation in the Workplace
Leadership in Organizational Settings
Designing Organizational Structures
Organizational Culture
Organizational Change

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Question 1

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Conflict begins whenever both parties realize that they have opposing interests.

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Question 2

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Conflict occurs when one party perceives that its interests are being opposed or negatively affected by another party.

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Question 3

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Relationship conflict escalates more easily than task conflict.

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Question 4

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Research indicates that we rarely experience task and relationship conflict together.

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Question 5

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The view that all conflict in organizations is bad is over simplistic and incorrect.

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Question 6

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Almost one-third of the 5000 employees recently surveyed across nine countries reported that they are frequently or always dealing with workplace conflict.

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Question 7

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It wasn't until the 1950s that conflict management experts such as Elton Mayo began to embrace the "optimal conflict" perspective.

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Question 8

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Moderate levels of conflict produce improved decision making

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Question 9

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If conflict was eliminated, organizations would be more productive.

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Question 10

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The modern perspective on conflict is that an "optimal level" exists which is beneficial to the organization.

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Question 11

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Deconstructive conflict is one of the more serious forms of relationship conflict.

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Question 12

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Task conflict helps people to recognize problems, identify a variety of solutions, and better understand the issues involved.

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Question 13

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Task conflict is also called constructive conflict.

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Question 14

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Relationship conflict refers to conflict between individuals, whereas task conflict refers to conflict between departments and organizations.

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Question 15

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When people experience relationship conflict, they tend to increase their reliance on communication with the other party.

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Question 16

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Relationship conflict is also known as psychoemotional conflict.

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Question 17

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Most people can avoid experiencing relationship conflict if they focus on constructive debate instead.

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Question 18

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Although task conflict can degenerate into relationship conflict, it is easy to prevent this from happening.

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Question 19

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Most of us experience some degree of relationship conflict whenever we are engaged in constructive debate.

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Question 20

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The more an issue is tied to our self-concept, the higher the chances that task conflict will degenerate into relationship conflict.

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