Conflict And Negotiation

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Question 1
Free
Multiple Choice

 An emotional or cognitive response that occurs when interests, perspectives, and behaviors of one individual or group explicitly differ from those of another individual or group is called

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A

framing.

B

conflict.

C

satisficing.

D

negotiation.

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Question 2
Free
Multiple Choice

 Which of the following statements best describes negotiation?

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A

A cognitive response that occurs when interests and behaviors of one individual explicitly differs from that of another individual

B

An increase in conflict that occurs when one person's negative behaviors encourage or foster another person's negative behaviors

C

A situation that is characterized by uncertainty and risk and where the optimal decision is not clear or obvious

D

A process by which two parties attempt to reach agreement on an issue by offering and reviewing various courses of action

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Question 3
Free
Multiple Choice

 Which of the following situations is the best example of an interpersonal conflict?

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A

An organization's marketing team had a conflict with the production team due to the delay in the arrival of finished products.

B

The employees in an organization had a conflict with their employer for not improving their work environment, which is highly hazardous and unhygienic.

C

Jane and Jack, executives of a firm's finance department, had a conflict with their teammate, John, who failed to submit an important report on time.

D

A cosmetics manufacturing company had a conflict with its competitor when the competitor made false negative statements about the company's products.

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Question 4
Free
Multiple Choice

 Which of the following situations is the best example of an intergroup conflict?

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A

Sam tends to argue a lot with his colleague Tom over minor issues, and in an extreme situation both started attacking each other physically and were suspended for a weak.

B

The employees in an organization had a conflict with their employer for not improving their work environment, which is highly hazardous and unhygienic.

C

Jane and Jack, executives of a firm's finance department, had a conflict with their teammate, John, who failed to submit an important report on time.

D

An organization's marketing team had a conflict with the production team due to the delay in the arrival of finished products.

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Question 5
Free
Multiple Choice

 Which of the following theories proposes that members of an in-group will seek to find negative aspects of an out-group to enhance their own self-image?

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A

Traits-based theory

B

Social identity theory

C

Great man theory

D

Realistic conflict theory

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Question 6
Multiple Choice

 The realistic conflict theory proposes that

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A
conflict can escalate when disagreements become personal.
B
limited resources will lead to conflict between groups.
C
intergroup conflict emerges when the other group is viewed as the enemy.
D
group members of an in-group will seek to find negative aspects of an out-group.
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Question 7
Multiple Choice

 Jane is Maria's colleague, and they tend to argue with each other over minor issues. Both belong to the same team, and Jane often insults Maria by passing rude comments for no reason and Maria in turn threatens Jane. This scenario is an example of a(n) _____ conflict.

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A
cognitive
B
intergroup
C
task-related
D
affective
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Question 8
Multiple Choice

 John and Joseph are the finance executives in an organization. They are presently working on a project together. John is task-oriented, and he works hard to complete the project on time. However, Joseph takes his time and tends to ignore the project deadline. As a result, John has a conflict with Joseph and warns him that he'll complain about him to the department head. This scenario is an example of _____ conflict.

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A
cognitive
B
role
C
affective
D
intergroup
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Question 9
Multiple Choice

 Which of the following statements about affective and cognitive conflicts is true?

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A
Cognitive conflicts can have a positive influence on the team.
B
Cognitive conflicts cannot be interpreted as personal attacks.
C
In affective conflict situations, the focus is on the task at hand.
D
In most cases, cognitive conflicts are extremely destructive.
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Question 10
Multiple Choice

 Up to this point, everyone was agreeing with whatever the team leader suggested. Fearing the team was suffering from ______ , Mr. Chase purposely brought up divergent perspectives and approaches and asked team members to share their thoughts on them. 

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A
groupthink
B
affective conflict
C
de-escalation
D
cognitive conflict
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Question 11
Multiple Choice

 Which of the following is a symptom of groupthink?

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A
Underestimation of the group's opinion
B
Open-mindedness
C
Pressures toward uniformity
D
High interpersonal conflicts
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Question 12
Multiple Choice

 Gail made a negative comment about Vicki's suggestion, which caused Vicki to be rather abrupt and rude with her response, which caused other team members to get upset. This is an example of

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A
cognitive negotiation.
B
escalation.
C
de-escalation.
D
groupthink.
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Question 13
Multiple Choice

 Conflict de-escalation occurs when

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A
individuals who are in conflict perceive a common enemy.
B
one person's negative behaviors encourage another person's negative behaviors.
C
the teams are diverse or there is a history of antagonism among individuals.
D
one party perceives the other as the enemy.
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Question 14
Multiple Choice

 Shay disagrees with Leslie's plan of action, but the issue at hand is not one of great importance to him. He needs Leslie's help on another issue of greater importance. Shay's appropriate response regarding the current disagreement is one of

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A
accommodating.
B
avoidance.
C
compromising.
D
forcing.
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Question 15
Multiple Choice

 Dean is dealing with an issue that must be resolved quickly or yearly goals will not be met. His team is disagreeable and uncooperative regarding the matter. Dean's appropriate response is one of

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A
avoidance.
B
accommodating.
C
compromising.
D
forcing.
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Question 16
Multiple Choice

 Carlita thinks the idea is ridiculous, but at the same time, does not feel the issue really makes a difference in the long run and does not want to create tension. Carlita's appropriate response to the disagreement is one of

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A
accommodating.
B
avoidance.
C
compromising.
D
forcing.
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Question 17
Multiple Choice

 Which of the following questions should be addressed first when diagnosing a disagreement?

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A
Do both parties have access to the same information?
B
Is conflict simply anticipated, or has it escalated to full-blown tension?
C
Is the disagreement related to facts, goals, methods, or values?
D
Do both parties perceive the information in the same way?
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Question 18
Multiple Choice

 Which of the following is the final step involved in diagnosing disagreement?

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A
Identifying the factors that may underlie the disagreement
B
Determining whether both parties had access to the same information
C
Identifying the state to which the disagreement has evolved
D
Determining the nature of the difference among the people involved
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Question 19
Multiple Choice

 As a result of the _______ negotiations, Ted got what he wanted and Mark ended up having to put in extra time and effort to accommodate the change in plans.

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A
integrative 
B
distributive
C
negative bargaining
D
ZOPA
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Question 20
Multiple Choice

 Which of the following statements is true of the bargaining zone framework?

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A
The reservation point is the number below or above which the negotiator will not go.
B
In a positive bargaining zone, there is no settlement that will be acceptable to both parties.
C
The bargaining zone framework is a unique characteristic of integrative negotiations.
D
In a negative bargaining zone, negotiators' acceptable positions overlap.
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