Conflict And Negotiation

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Question 1
Free
Multiple Choice

________ is defined as a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.

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A

Problem solving

B

Assessment

C

Conflict

D

Negotiation

E

Collective bargaining

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Question 2
Free
Multiple Choice

In the past, researchers ________ .

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A

considered all conflict to be harmful

B

considered all conflict to be necessary to generate discussion

C

considered all conflict to be necessary to improve the creativity of a group

D

argued about whether conflict was uniformly good or bad

E

argued about whether conflict was rational and cannot be avoided

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Question 3
Free
Multiple Choice

Conflict that hinders group performance is destructive or ________ conflict.

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A

process

B

traditional

C

task

D

dysfunctional

E

dyadic

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Question 4
Free
Multiple Choice

Gwyn is struggling with personal issues of control within her team. Her outbursts and underhanded nature of functioning within the team is destructive. This could be considered ________ .

Choose correct answer/s
A

relationship conflict

B

dysfunctional conflict

C

dysfunctional task conflict

D

dyadic relationship issues

E

intragroup conflict

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Question 5
Free
Multiple Choice

Studies demonstrate that ________ conflicts are almost always ________ .

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A

relationship; formal

B

relationship; informal

C

relationship; dysfunctional

D

relationship; functional

E

task; reactive

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Question 6
Multiple Choice

Conflict that relates to the content and goals of work is called ________ conflict.

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A
job
B
task
C
relationship
D
process
E
communication
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Question 7
Multiple Choice

Conflicts related to how the work gets done are called ________ conflicts.

Choose correct answer/s
A
communication
B
task
C
job
D
relationship
E
process
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Question 8
Multiple Choice

Mike and Keith are on the same team; they work well with other people in the same team but don't get along with each other. This type of conflict can best be described as ________ .

Choose correct answer/s
A
intragroup
B
bilateral
C
intergroup
D
dyadic
E
dual
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Question 9
Multiple Choice

Conflict between two people is called ________ conflict.

Choose correct answer/s
A
intragroup
B
bilateral
C
intergroup
D
dyadic
E
dual
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Question 10
Multiple Choice

It seems that your work group is in conflict much of the time. One colleague has suggested that you, as the supervisor, are responsible for eliminating the conflict so that your work group can function harmoniously. Another colleague has suggested that conflict is good for stimulating creativity and productivity within the work environment. You are unsure about whether you should try to eliminate the conflict within your group or learn to deal with it positively.
-Contemporary perspectives tend to differentiate types of conflict based on their ________ .

Choose correct answer/s
A
effects
B
being good or bad
C
emotional impact
D
task orientation
E
relationship orientation
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Question 11
Multiple Choice

It seems that your work group is in conflict much of the time. One colleague has suggested that you, as the supervisor, are responsible for eliminating the conflict so that your work group can function harmoniously. Another colleague has suggested that conflict is good for stimulating creativity and productivity within the work environment. You are unsure about whether you should try to eliminate the conflict within your group or learn to deal with it positively.
-Which of the following is false about views of conflict?

Choose correct answer/s
A
There is no consensus over the role of conflict in groups and organizations.
B
The notion that conflict is good or bad is somewhat outdated.
C
Contemporary perspectives differentiate types of conflict based on their good or bad effects.
D
The idea that conflict is good or bad can be viewed as simplistic.
E
Contemporary perspectives differentiate types of conflict based on their effects.
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Question 12
Multiple Choice

It seems that your work group is in conflict much of the time. One colleague has suggested that you, as the supervisor, are responsible for eliminating the conflict so that your work group can function harmoniously. Another colleague has suggested that conflict is good for stimulating creativity and productivity within the work environment. You are unsure about whether you should try to eliminate the conflict within your group or learn to deal with it positively.
-When your work group disagrees, the disagreements usually concern how the group's work should be accomplished. The type of conflict experienced by your group is known as a ________ conflict.

Choose correct answer/s
A
task
B
relationship
C
process
D
traditional
E
reactive
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Question 13
True/False

Scholars generally agree that task and process conflicts are functional.

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True
False
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Question 14
True/False

Relationship conflicts are almost always functional.

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True
False
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Question 15
True/False

Conflict is uniformly good or bad.

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True
False
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Question 16
True/False

The locus of conflict is synonymous with the framework within which the conflict occurs.

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True
False
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Question 17
Essay

Studies demonstrate that in work settings, relationship conflicts are almost always dysfunctional. Why?

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Question 18
Essay

Describe a functional conflict and dysfunctional conflict that could exist because of structure.

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Question 19
Essay

Identify the three basic types of conflict from the perspective of where the conflict occurs and discuss why it is important to understand the loci of conflict in order to address conflict in the workplace.

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Question 20
Essay

What is the difference between intergroup conflict and intragroup conflict? Provide an example of each type of conflict.

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