Control

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Question 1
Free
Multiple Choice

_____ is defined as a regulatory process of establishing standards to achieve organizational goals, comparing actual performance to the standards, and taking corrective action when necessary to restore performance to those standards.

Choose correct answer/s
A

Organizing

B

Coordination

C

Control

D

Planning

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Question 2
Free
Multiple Choice

Which of the following statements is true of control?

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A

Preventive measures are a form of control.

B

Corrective actions are not part of the control process.

C

The control process begins when work procedures conform to established standards.

D

Control is the process of measuring employee performance using scientific performance scales.

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Question 3
Free
Multiple Choice

_____ are a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory.

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A

Standards

B

Inventories

C

Process maps

D

Innovation streams

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Question 4
Free
Multiple Choice

Which of the following statements is true of a standard?

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A

A standard may have to be changed if it does not help in achieving company goals.

B

A company's standard must always be the same as its competitors'.

C

A standard should not align with employees' actual performance.

D

A standard can be determined only by benchmarking other companies.

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Question 5
Free
Multiple Choice

_____ is the process of identifying outstanding practices, processes, and standards in other companies and adapting them to your company.

Choose correct answer/s
A

Branding

B

Regulating

C

Profiling

D

Benchmarking

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Question 6
Multiple Choice

SO Corp. is an electronics company that recently entered the market. It uses the most ideal quality standards and best practices while developing its new product because the market is fairly saturated and only products of the highest quality will be likely to sell. Which of the following processes is being followed by SO Corp. to ensure the success of its product?

Choose correct answer/s
A
Benchmarking
B
Profiling
C
Organizing
D
Operant conditioning
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Question 7
Multiple Choice

Baked Delights is a startup bakery. To set up its own business standards, it recently collected data on the quality and pricing of the products of Sweet Tooth, the largest and most popular bakery in the region. This is an example of _____ .

Choose correct answer/s
A
business regulation
B
suboptimization
C
benchmarking
D
profiling
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Question 8
Multiple Choice

Cora is planning to open a restaurant. Before proceeding with the plan, she collects data on the operating standards of one her favorite restaurants that inspired her to open her own restaurant. This is an example of _____ .

Choose correct answer/s
A
delegation
B
suboptimization
C
benchmarking
D
brainstorming
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Question 9
Multiple Choice

Harrison runs a bicycle manufacturing company. Owing to increasing competition, his company starts losing its customer base. To regain its position in the market, Harrison keenly observes his competitors' business plans and strategies. Subsequently, he incorporates a change in his company's marketing strategy. Eventually, his company starts making profits. This is an example of _____ .

Choose correct answer/s
A
delegation
B
suboptimization
C
benchmarking
D
brainstorming
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Question 10
Multiple Choice

Denzi, a logistics company, recently launched an online application. To help set up the application's unique selling point, researchers at Denzi assessed the marketing strategy of another popular online application. This is an example of _____ .

Choose correct answer/s
A
delegation
B
suboptimization
C
benchmarking
D
brainstorming
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Question 11
Multiple Choice

Greyson runs a sales company. He sets the goals of his business based on that of his previous company where he was employed for five years. This is an example of _____ .

Choose correct answer/s
A
delegation
B
suboptimization
C
benchmarking
D
brainstorming
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Question 12
Multiple Choice

Travis runs a printing business. He gains some knowledge on his competitor's quality of printers and extracts ideas about pricing and delivery standards for his own business. This is an example of _____ .

Choose correct answer/s
A
delegation
B
suboptimization
C
benchmarking
D
brainstorming
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Question 13
Multiple Choice

Credit card issuers have lost billions from stolen credit card numbers hacked via the credit card swipe machines used in retail stores. As a result, they have _____ .

Choose correct answer/s
A
added an additional feature of fingerprint scanning to the existing swipe machines to ensure customers use their respective credit cards.
B
stopped paying for fraudulent claims from online retailers.
C
changed the standard from convenience to security and introduced new, more secure pin and chip swipe machines
D
regulated the credit card issuing process based on family size and income.
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Question 14
Multiple Choice

When setting standards by benchmarking, the first step is to determine _____ .

Choose correct answer/s
A
when to benchmark
B
what to benchmark
C
how to benchmark
D
which companies to benchmark
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Question 15
Multiple Choice

The final step in setting standards by benchmarking is to _____ .

Choose correct answer/s
A
implement functional departmentalization across a company
B
identify the companies against which to benchmark one's standards
C
collect data to determine other companies' performance standards
D
determine the effects of benchmarking on the company's performance
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Question 16
Multiple Choice

Once a company compares its actual performance to performance standards, the next step it should take in the control process is to:

Choose correct answer/s
A
set its goals.
B
identify performance deviations.
C
benchmark performance standards.
D
ensure suboptimization.
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Question 17
Multiple Choice

When the control process is described as cybernetic, it means that:

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A
constant attention to the feedback loop is required to keep the company's activity on course.
B
the behaviors and actions of workers in online work communities are regulated.
C
the control process is used for gathering information about performance deficiencies before they occur.
D
the control process encourages managers to look beyond financial standards for performance measurement.
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Question 18
Multiple Choice

_____ is a mechanism for gathering information about performance deficiencies after they occur.

Choose correct answer/s
A
Feedforward control
B
Concurrent control
C
Feedback control
D
Adaptive control
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Question 19
Multiple Choice

Jose is a school teacher. If his students score less than 50 percent on their class tests, he assigns them extra homework. Jose is using _____ .

Choose correct answer/s
A
feedback control
B
feedforward control
C
concurrent control
D
reactive control
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Question 20
Multiple Choice

Shawn is a manager at Jolez Solutions. Whenever employees underperform, he asks them to work overtime for a few days. In this case, Shawn is using _____ .

Choose correct answer/s
A
feedback control
B
feedforward control
C
concurrent control
D
reactive control
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