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Question 1
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 The external organizational environment includes all elements existing outside the boundary of the organization that have the potential to affect the organization, including those events so far removed from the organization that their impact is not perceived.

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Question 2
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 The general environment affects organizations directly.

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Question 3
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 The task environment includes all elements that occur naturally on Earth, including plants, animals, rocks, and natural resources such as air, water, and climate.

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Question 4
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 An ecosystem includes organizations in all the sectors of the task and general environments that provide the resource and information transactions, flows, and linkages necessary for an organization to thrive.

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Question 5
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 Customers are the people and organizations in the environment that acquire goods or services from the organization.

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Question 6
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 Current employees, management, and especially corporate culture are part of an organization's internal environment.

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Question 7
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 The general environment and the task environment are the two components of an organization's external environment.

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Question 8
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 McDonalds, Burger King, and Taco Bell are competitors since all three sell fast food to individuals.

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Question 9
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 The raw materials that organizations use to produce its outputs are provided by customers.

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Question 10
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 The labor market is made up by people in the environment who can be hired to work for an organization.

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Question 11
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 The technological dimension of the general environment includes scientific and technological advancements in a specific industry, as well as in society at large.

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Question 12
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 Labor market forces affecting organizations right now include the growing need for computer-literate knowledge workers and the necessity for continuous investment in human resources through recruitment, education, and training.

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Question 13
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 The international dimension of the general environment includes events originating in foreign countries, as well as new opportunities for U.S. companies in other countries.

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Question 14
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 If Johnson Lumber provides trees for Westvaco Paper Manufacturing, then Johnson Lumber is considered a supplier for Westvaco.

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Question 15
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 Customers and competitors are two important sectors of the economic dimension of a firm's general environment.

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Question 16
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 Organizations must manage environmental uncertainty to be effective.

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Question 17
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 The sociocultural dimension of the general environment includes societal norms and values.

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Question 18
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 The economic dimension of the general environment includes consumer purchasing power.

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Question 19
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 An example of part of the legal-political dimension of the general environment is a government's report on the decline of unemployment rate.

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Question 20
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 Boundary spanning is an increasingly important task in organizations because environmental shifts can happen quickly.

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