"I'll be happy to get that for you."
"You are not allowed to look at it."
"You will need your mother's permission."
"I cannot let you see the chart without a doctor's order."
So fact is separated from opinion
So different perspectives are respected
So judgmental attitudes can be provoked
So the group identifies the one correct solution
Presence of conflicting values
Judgmental perceptions of patients
Poor communication with the patient