The Evolution Of Management

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Managers and Managing
The Evolution of Management
Values, Attitudes, Emotions, and Culture: The Manager As a Person
Ethics and Social Responsibility
Managing Diverse Employees in a Multicultural Environment
Managing in the Global Environment
Decision Making, Learning, Creativity, and Entrepreneurship
The Manager As a Planner and a Strategist
Value Chain Management: Functional Strategies for Competitive Advantage
Managing Organizational Structure and Culture
Organizational Control and Change
Human Resource Management
Motivation Performance
Leadership
Effective Groups and Teams
Promoting Effective Communication
Managing Conflict, Politics, and Negotiation
Used Advanced Information Technology to Increase Performance

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Question 1

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True/False

Jim is frustrated with the production performance of his team, so he has decided to increase the level of job specialization.This change will reduce efficiency, but it will lead to better organizational performance.

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Question 2

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True/False

Jared wants to speed up the production process, so he has been monitoring the actions required to complete the tasks in the assembly line.This is an example of a time-and-motion study.

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Question 3

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True/False

The use of scientific management practices led workers to hide the true potential efficiency of the work setting to protect their own well-being.

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Question 4

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True/False

Anna has formal authority to make many of the organization's business decisions because her father owns the company.This is consistent with Weber's principles of bureaucracy.

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Question 5

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In a mechanistic structure, emphasis is on strict discipline and order.

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Question 6

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When managers rely too much on rules to solve problems, their behavior becomes inflexible.

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Question 7

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According to Fayol's principles of management, workers should be given more job duties to perform but encouraged to assume less responsibility for their work outcomes.

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Question 8

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Fayol believed that authority should be concentrated at the top of the chain of command of an organization.

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Question 9

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When authority is centralized, organizations empower middle managers and create self-managed teams that monitor and control their own activities.

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Question 10

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Fayol recommended the use of organizational charts to show the position and duties of each employee in the organization.

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Question 11

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Recently Max was assigned to supervise the workers on a production line.Max treated the workers with respect, and within a short period of time, the workers' performance improved.This is an example of the Hawthorne effect.

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Question 12

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According to the Hawthorne effect, each manager's personal behavior or leadership approach has no effect on performance.

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Question 13

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Management science theory focuses on the use of rigorous quantitative techniques.

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Question 14

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A drawback of management information systems is that they provide information only about an organization's internal environment, and not the external environment.

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Question 15

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Typically, a mechanistic structure rests on Theory X assumptions because in a mechanistic structure, tasks and roles are clearly specified and subordinates are closely supervised.

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Question 16

Multiple Choice

Midwest Woodworking is a small business run by skilled workers who produce customized and hand-manufactured furniture. _____ production is an example of the products they create.

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Mass

Flow

Crafts

Series

Mechanized

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Question 17

Multiple Choice

Job specialization refers the process by which

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each position's formal authority in an organizational hierarchy is established.

division of labor occurs as different workers gain expertise in tasks.

subordinates receive orders and report to only one superior.

members of different departments work together in cross-departmental teams to accomplish projects.

employees explore new ways to improve how tasks are performed.

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Question 18

Multiple Choice

_____ is the process by which a division of labor occurs as different workers specialize in different tasks over time.

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Job specialization

Division of labor

Unity of direction

Job rotation

Centralization

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Question 19

Multiple Choice

According to Taylor, the production process becomes more efficient with

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an increase in the effort that each worker puts in to produce a unit of output.

an increase in the amount of time required to produce a unit of output.

an increase in division of labor through specialization.

the use of informal rule-of thumb knowledge.

the use of intuitive knowledge.

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Question 20

Multiple Choice

Which of the following statements is consistent with the principles of scientific management?

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Stick to the current method of performing tasks and focus only on increasing the speed.

New methods of performing tasks ought to be communicated verbally rather than in writing.

Allow workers to establish their own rules and SOPs.

Establish a standard pay system that is independent of performance.

Increase job specialization in order to make the production process more efficient.

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