Information Systems And Business Transformation

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Question 1
Free
Multiple Choice

Which one of the following enterprise systems is social IT increasingly integrating with?

Choose correct answer/s
A

ERP

B

SCM

C

PLM

D

CRM

E

SAP

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Question 2
Free
Multiple Choice

This is an approach that links a company with providers of the raw components it needs to make a product or service, manufacture that product or service, and delivers it to customers.

Choose correct answer/s
A

Customer Relationship Management (CRM)

B

Supply Chain Management (SCM)

C

Product Lifecycle Management (PLM)

D

Enterprise Resource Planning (ERP)

E

Value Chain Management (VCM)

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Question 3
Free
Multiple Choice

Businesses today link their customers and suppliers through a single network that optimizes cost and opportunities for all. This is possible because of all of the following reasons EXCEPT:

Choose correct answer/s
A

Standardized communication networks (like the Internet)

B

The availability of SCM enterprise systems

C

The inability to coordinate workflow across organizational boundaries

D

The globalization of business

E

The ubiquity of IT

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Question 4
Free
Multiple Choice

Enterprise systems are useful for organizations seeking to do all of the following EXCEPT:

Choose correct answer/s
A

Encourage duplication of data

B

Centralize decision making

C

Make effective use of organizational databases

D

Unify operations

E

Standardize processes

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Question 5
Free
Multiple Choice

Organizations use the enterprise system to drive the redesign of a business process (rather than the process driving the system implementation) for all of the following reasons EXCEPT:

Choose correct answer/s
A

The organization is just starting out and has no defined processes.

B

The business process itself is not seen as a competitive strategic advantage.

C

There is little time or resources to deviate from best practices.

D

The organization has highly specialized processes that are not seen as best practices.

E

The needs of the business are met by the enterprise system.

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Question 6
Multiple Choice

In this business structure the firm is a hierarchy organized around a set of functions. Each group has a core competency that it concentrates upon.

Choose correct answer/s
A
Technology
B
Business reengineering approach
C
Functional
D
Process Control
E
Business process
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Question 7
Multiple Choice

This type of process reengineering uses a radical improvement method for change.

Choose correct answer/s
A
Business Process Reengineering
B
System Development Engineering
C
Six Sigma
D
System Quality Management
E
Total Quality Management
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Question 8
Multiple Choice

If an organization was going to make substantial changes to its customer service department, it would use this type of transformation tool.

Choose correct answer/s
A
Business Process Reengineering (BPR)
B
Reengineering Process Control (RPC)
C
Engineering Control System (ECS)
D
Total Process Improvement (TPI)
E
System Process Control (SPC)
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Question 9
Multiple Choice

These are comprehensive software packages that incorporate all modules needed to run the internal operations of a business. They should include the following modules: Manufacturing, Accounting, Human Resources and Sales.

Choose correct answer/s
A
SCM systems
B
Groupware system
C
ERP systems
D
CRM systems
E
PLM systems
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Question 10
Multiple Choice

All of the following are characteristics of an ERP system EXCEPT:

Choose correct answer/s
A
ERP systems provide seamless integration of information flow across the organization.
B
ERP systems provide best (or at least "very good") practices for generic business processes.
C
ERP systems have evolved to support newer IT architectures.
D
ERP systems work "out of the box" with little configuration requirements.
E
ERP systems are usually software packages obtained from a provider/vendor
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Question 11
Multiple Choice

Middleware is software used to:

Choose correct answer/s
A
connect processes running on different computer systems across a network.
B
integrate a computer's operating system and its applications.
C
connect a computer system to the network.
D
support agile process redesign.
E
provide best business practices to ERP systems.
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Question 12
Multiple Choice

Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize the process, greatly benefiting the customer experience. Enterprise achieved this benefit using which tool?

Choose correct answer/s
A
Business Process Management (BPM)
B
Radical redesign
C
New Product Development (NPD)
D
Six sigma
E
Product life cycle management
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Question 13
Multiple Choice

All of the follow are negative outcomes found in a firm that is set up using a functional model, EXCEPT for:

Choose correct answer/s
A
suboptimization
B
communication gaps
C
lose site of the business goals
D
lost information
E
redundancy of expertise
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Question 14
Multiple Choice

A company that wants to make incremental improvements to existing business processes would utilize which of the following?

Choose correct answer/s
A
Total quality management
B
Workflow management
C
Business process management
D
Business process reengineering
E
Enterprise resource planning
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Question 15
Multiple Choice

Which one of the following is NOT a quality associated with agile and dynamic business processes?

Choose correct answer/s
A
Designed to support incremental improvement of processes
B
Relies on a high degree of IT
C
Allows for companies to take advantage of the latest innovations
D
Change requires significant redesign effort
E
Readily supports changing business requirements
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Question 16
Multiple Choice

When would an organization elect to use BPR over TQM?

Choose correct answer/s
A
When they want to make small, incremental changes
B
When they need to attain aggressive improvement goals
C
When they have time to refine their improvement goals
D
When there is not a need to make significant immediate changes
E
When they want the employees to have control over the changes
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Question 17
Multiple Choice

Computer systems in the 1960s and early 1970s were typically designed around a specific departmental need and did not interface very well. These systems were designed to support:

Choose correct answer/s
A
The functional perspective.
B
The entire enterprise.
C
The silo perspective.
D
Incremental change.
E
Social IT and mobile needs.
Ans; c
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Question 18
Multiple Choice

The Six Sigma process received its name from:

Choose correct answer/s
A
The intersection of six bell curves, where there are no errors
B
Six degrees of freedom in removing an error, called "sigma"
C
Six tries to change or give up
D
Six standard deviations, or less than 3.4 deects per million
E
Sigma, the computer company that invented it
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Question 19
Multiple Choice

_________________________ is an all-encompassing tool used for modeling, building, executing and monitoring business processes that go across organizational boundaries (and often systems).

Choose correct answer/s
A
Enterprise system
B
Workflow diagrams
C
SharePoint
D
Business Process Management systems
E
Integrated information systems
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Question 20
Multiple Choice

All of the following are good metrics a firm can use to measure the success of a business process EXCEPT for:

Choose correct answer/s
A
A customer's satisfaction with the quality of the product received
B
The time elapsed from when the customer placed an order to the time the product is received
C
The change in demographics of a region.
D
The number of orders the customer places in a given timeframe.
E
Revenue received from a service
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