Information Systems And The Design Of Work

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Question 1
Free
Multiple Choice

What was involved in the American Express BlueWork program?

Choose correct answer/s
A

A system that tracks the hours each employee works in a given day

B

Employees are provided with opportunities for flexible arrangements

C

Employees are provided with better office facilities so they stay in the office longer

D

Employees can work on tasks they choose, as long as they are in the office

E

Employees who are wary of newer technologies

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Question 2
Free
Multiple Choice

All of the following are new types of jobs created by the growing reliance on technology EXCEPT:

Choose correct answer/s
A

Database administrator

B

Web site designers

C

Network security advisor

D

Editors/writers

E

Social media specialists

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Question 3
Free
Multiple Choice

Which one of the following is a valid statement?

Choose correct answer/s
A

The cost to access information has risen.

B

It takes more time to access information.

C

Personal productivity has dropped as a result of technology.

D

Traditional job roles have not changed much as a result of technology.

E

Most jobs today have a significant information systems component.

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Question 4
Free
Multiple Choice

IBM has implemented a social network analysis tool that maps the _________ and the connections of IBM employees, supporting innovation by allowing employees to find others in the company with particular skills, interests or expertise.

Choose correct answer/s
A

knowledge

B

IS

C

friendships

D

departments

E

job descriptions

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Question 5
Free
Multiple Choice

The concept of "jobs" is being replaced with the concept of work, requiring a framework that links the IS Strategy with the organization strategy to answer all of the following EXCEPT:

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A

What work will be performed?

B

Who is going to do the work?

C

Where will the work be performed?

D

When will the work be performed?

E

Who will develop the IS?

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Question 6
Multiple Choice

Which collaboration technology is becoming more and more popular both inside and outside organizations, consuming much of our attention on a day-to-day basis?

Choose correct answer/s
A
Intranet
B
Wikis
C
VoIP
D
Social networking on mobile devices
E
Talking on mobile phones
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Question 7
Multiple Choice

The main benefit of ________________ is that users can work collaboratively to easily create and edit Web pages, and link them to useful resources.

Choose correct answer/s
A
a Wiki
B
Groupware
C
RSS (web feeds)
D
Social networking sites
E
a Virtual Private Network
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Question 8
Multiple Choice

This model suggests that employee attitudes may change if they think the new system will help them to do more or better work for the same effort, and that it's easy to use. Employee participation in the system's design and implementation also helps.

Choose correct answer/s
A
Information Management Model (IMM)
B
Employee Technology Model (ETM)
C
Capability Maturity Model (CMM)
D
Computer Access Model (CAM)
E
Technology Acceptance Model (TAM)
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Question 9
Multiple Choice

The Department of Veterans Affairs (VA) realized it did not have adequate policies, education or technology in place for remote workers when:

Choose correct answer/s
A
An employee whose laptop carrying unencrypted, sensitive military personnel information was stolen.
B
Because of lack of coordination, all remote workers were not available for an extended period of time.
C
Employees posted sensitive data on a public social networking site.
D
Employees copied sensitive data over an unsecured network.
E
A virus from an employee's remote computer crashed the VA's intranet.
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Question 10
Multiple Choice

Shoshana Zuboff studied how papermakers' jobs were changed by the introduction of computers. What was one of her findings?

Choose correct answer/s
A
Web portals were useful in a manufacturing context
B
The workers felt empowered by the technology
C
The workers sabotaged the technology
D
The managers were unable to take their typical shortcuts
E
The workers were no longer able to smell and squeeze the pulp, resulting in lower productivity
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Question 11
Multiple Choice

Steve works for a pharmaceutical company and he specializes in marketing and sales. He generally works from home. According to the text, what type of worker is Steve?

Choose correct answer/s
A
Telecommuter
B
Mobile device
C
Global worker
D
Vagabond worker
E
Contract worker
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Question 12
Multiple Choice

Which one of the following is NOT a factor driving the use of telecommuting?

Choose correct answer/s
A
Geographic flexibility
B
Higher productivity
C
Higher job satisfaction
D
Lower employee turnover
E
Stronger sense of company culture
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Question 13
Multiple Choice

Team members who are _______________ and prefer to do several activities at one time may want to have IM or VOIP available to them so that they can communicate with their colleagues and still work on other tasks.

Choose correct answer/s
A
bichronous
B
monochronous
C
asynchronous
D
synchronous
E
polychronous
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Question 14
Multiple Choice

Which virtual team challenge is more difficult for managers to manage/manipulate since there may be a great deal of difference between groups and individuals?

Choose correct answer/s
A
communication
B
technology
C
diversity
D
management
E
location
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Question 15
Multiple Choice

IT has altered employees and the way they work by doing all of the following EXCEPT:

Choose correct answer/s
A
Creating new types of jobs
B
Greatly changing day-to-day tasks
C
Supporting new ways to manage talent
D
Needing more technically knowledgeable individuals
E
Providing distinct lines between work and play
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Question 16
Multiple Choice

The qualities found in a successful remote worker include all of the following EXCEPT:

Choose correct answer/s
A
Self-discipline
B
Socialized into the corporate culture
C
Self-starter
D
Ineffective communicator
E
Proficient in a wide range of technologies
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Question 17
Multiple Choice

To help employees accept new technologies like an information system, a manager will do all of the following EXCEPT:

Choose correct answer/s
A
Ensure employees find the system easy to use
B
Demonstrate that the system will allow them do more or better work for the same amount of effort
C
Train the user on the new system
D
Reward users of the new system
E
Provide minimal rationale for the new system
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Question 18
Multiple Choice

Diversity in virtual teams increases the communication challenges. However, virtual teams with diversity have demonstrated which of the following?

Choose correct answer/s
A
More creative solutions.
B
Better compliance with deadlines.
C
Equitable performance management.
D
Tighter security policies.
E
A high degree of self-reliance.
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Question 19
Multiple Choice

While there are many advantages to working remotely, there are some potential problems. For example, once work has been successfully performed remotely, a company may find economic reasons to let go of workers and choose to _______ the work abroad.

Choose correct answer/s
A
Outplace
B
Offshore
C
Automate
D
Recruit
E
Isolate
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Question 20
Multiple Choice

Managers in today's global, virtual workforce must rethink how they break from traditional methods of managing, particularly in the all of the following ways EXCEPT:

Choose correct answer/s
A
Hiring new employees
B
Evaluating an employee's contribution to a team and the company
C
Creating individual-based rewards and compensation policies
D
Setting strategic objectives
E
Supervising employees
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