The Information Systems Strategy Triangle

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Question 1
Free
Multiple Choice

The "Managerial Levers" concept is useful for the following reasons:

Choose correct answer/s
A

Management can find what "levers" to push to force people to do what they want.

B

Management should not make a change unless they align multiple issues, such as tasks, measures, values, incentives, etc.

C

System investments need to be financially highly leveraged.

D

All of the above

E

None of the above

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Question 2
Free
Multiple Choice

All of the following are likely causes of Kaiser Permanente's difficulties before their new KPHealthConnect EXCEPT for:

Choose correct answer/s
A

Bonus incentives not matching strategy

B

The alignment of the Information Systems Strategy Triangle

C

The failure of automated systems

D

The leadership and organizational culture

E

Patient service processes needing to be updated and streamlined

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Question 3
Free
Multiple Choice

A general manager should:

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A

Rely on IS personnel to make IS decisions

B

Ignore how IS are used and managed

C

Have a deep technical knowledge of IS

D

Understand the use and consequences of technologies relevant to the business

E

Not be expected to ask or understand technology related questions

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Question 4
Free
Multiple Choice

Organizational, cultural, and control variables are considered the ________ used by decision makers to effect change in their organization.

Choose correct answer/s
A

collaboration tools

B

managerial levers

C

events

D

IS

E

organization objectives

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Question 5
Free
Multiple Choice

The ____________ is a plan articulating where a business seeks to go and how it expects to get there.

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A

vision statement

B

mission statement

C

stakeholder statement

D

stockholder statement

E

business strategy

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Question 6
Multiple Choice

Organizations seek to gain a competitive advantage by differentiation, cost, or _________ .

Choose correct answer/s
A
service
B
focus
C
profit
D
value
E
speed
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Question 7
Multiple Choice

Google has disrupted a number of industries, particularly the advertising and software industries. Google's ability to quickly and aggressively provide new products and services is best described by:

Choose correct answer/s
A
Porter's Generic Strategies
B
The Hypercompetition Model
C
The Information Systems Strategy Triangle
D
The Social Business Strategy
E
Customer Relationship Management
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Question 8
Multiple Choice

Through the use of various technologies, a ski resort tracks the slopes each customer skis and the times he or she skis them. Skiers then have the ability to view this information online, and can choose to seamlessly share their accomplishments on Facebook. In addition, photographers positioned at the resort post pictures on Facebook for the skier. This ski resort has worked hard to develop a strong:

Choose correct answer/s
A
IS Strategy
B
Social business strategy
C
Business strategy
D
Organizational strategy
E
Customer strategy
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Question 9
Multiple Choice

The organizational strategy should ideally _____ the IS strategy.

Choose correct answer/s
A
drive
B
complement
C
dictate
D
ignore
E
sustain
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Question 10
Multiple Choice

The general manager for a retail clothing outlet was recently cited as saying, "IT is the cornerstone of our company. All of our decisions are based on the sophisticated systems that we have deployed throughout our organization. IT drives our decisions." What position should the manager hold regarding IT and its influence on decision making?

Choose correct answer/s
A
IT should drive business decisions.
B
Organizational goals should drive IT decisions.
C
Organizational strategy should drive IS decision making.
D
Business strategy should drive IS decision making
E
All strategy should be driven by IT strategy.
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Question 11
Multiple Choice

The physical means by which information is exchanged among hardware components is called _______ .

Choose correct answer/s
A
hardware
B
software
C
networking
D
personnel
E
data
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Question 12
Multiple Choice

A social business strategy is designed to use social IT tools for all of the following EXCEPT:

Choose correct answer/s
A
Collaborating with stakeholders
B
Building deeper connections with stakeholders
C
Innovating with stakeholders
D
Excluding stakeholders
E
Networking with employees, customer and/or suppliers
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Question 13
Multiple Choice

General managers should take an active role in decisions about information systems. This is vital because:

Choose correct answer/s
A
The IS department cannot be trusted to make good decisions.
B
The IS department has not been trained to make general business decisions.
C
The IS department does not have the company's best interests as its focus.
D
Information systems are designed to support business objectives.
E
Information systems are normally incongruent with business strategies.
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Question 14
Multiple Choice

This framework is called the ____________________ because it relates business strategy with IS strategy and organizational strategy.

Choose correct answer/s
A
Porter's Generic Framework
B
Hypercompetition Model
C
Information Technology Matrix
D
IS Strategy Model
E
Information Systems Strategy Triangle
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Question 15
Multiple Choice

Before Kaiser Permanente adopted its new business strategy, its IS Strategy Triangle was out of __________ .

Choose correct answer/s
A
control
B
alignment
C
adjustment
D
scope
E
specification
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Question 16
Multiple Choice

By using IS to achieve economies of scale and generate operating efficiencies, Walmart epitomizes which one of Porter's generic strategies?

Choose correct answer/s
A
Differentiation
B
Focus
C
Cost leadership
D
Broad focus
E
Cost differentiation
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Question 17
Multiple Choice

A bank provides its customers mobile applications that significantly simplify traditional banking activities. For example, a customer can use a smartphone to take a picture of a check and electronically deposit into an account. This unique service demonstrates the bank's desire to practice which one of Porter's strategies?

Choose correct answer/s
A
Differentiation
B
Focus
C
Cost leadership
D
Broad focus
E
Cost differentiation
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Question 18
Multiple Choice

The managerial levers identifies the crucial, interrelated components for designing an organization. The components include all of the following EXCEPT:

Choose correct answer/s
A
Decision rights
B
Social media
C
Business processes
D
Incentives and rewards
E
Performance measurement and evaluation
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Question 19
Multiple Choice

Technology guru Tim O'Reilly said this about the publishing industry: "To adapt, publishers need to cannibalize their own business, experimenting with new forms, new formats, and new business models." This statement is consistent with:

Choose correct answer/s
A
Generic framework
B
Focus strategy
C
Hypercompetition
D
Direct strategy
E
Porter's generic strategies
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Question 20
Multiple Choice

L.L. Bean is an online/catalog retail company that aggressively uses tools like instant messaging to communicate with customers regarding potential purchases and uses Facebook for branding activities. This use of technology supports which strategy?

Choose correct answer/s
A
IS strategy
B
Business strategy
C
Organizational strategy
D
Mission strategy
E
Social business strategy
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