Introduction To Operations Management

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Question 1

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Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.

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Question 2

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Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

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Question 3

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Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.

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Question 4

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Operations, marketing, and finance function independently of each other in most organizations.

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Question 5

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The greater the degree of customer involvement, the more challenging the design and management of operations.

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Question 6

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Goods-producing organizations are not involved in service activities.

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Question 7

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Service operations require additional inventory because of the unpredictability of consumer demand.

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Question 8

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In for-profit organizations, the value of outputs is measured by the prices customers are willing to pay for goods or services.

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Question 9

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The use of models will guarantee the best possible decisions.

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Question 10

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People who work in the field of operations should have skills that include both knowledge and people skills.

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Question 11

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Assembly lines improved productivity by using interchangeable parts and craft production.

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Question 12

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The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.

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Question 13

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The word "technology" is used only to refer to "information technology."

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Question 14

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Value added by definition is always a positive number since "added" implies increases.

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Question 15

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Service often requires relatively greater labor content when compared to manufacturing.

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Question 16

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Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials.

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Question 17

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Specialized machinery or equipment is a common way of offering increased customization in manufacturing or services without taking on additional labor costs.

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Question 18

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One concern in the design of production systems is the degree of standardization.

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Question 19

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Most people encounter operations only in profit-making organizations.

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Question 20

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Service typically involves a much higher degree of customer contact than manufacturing.

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