Managing Communication

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Question 1

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True/False

Managers facilitate strategic conversations by using open communication, actively listening to others, asking questions, and using feedback for learning and change.

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Question 2

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True/False

Managers spend 80 percent of every working day doing desk work.

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Question 3

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True/False

Managers use different methods to communicate, depending on the purpose of the communication and the audience.

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Question 4

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True/False

Communication is the process by which information is transmitted from the speaker to the listener.

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Question 5

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True/False

The process by which information is exchanged and understood by two or more people is the definition of communication.

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Question 6

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Words are the largest part of human communication.

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Question 7

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To send a message, the sender encodes a thought or idea by selecting symbols with which to compose the message and then selects a communication channel.

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Question 8

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The process of encoding, the selection of a channel, the presence of noise, and the development of feedback are four of the factors involved in the communication process.

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Question 9

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Without feedback, the communication cycle is incomplete.

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Question 10

True/False

Face-to-face discussion is the richest communication channel because it permits direct experience, multiple information cues, immediate feedback, and personal focus.

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Question 11

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For most women, talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy.

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Question 12

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About 80 percent of communication occurs nonverbally.

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Question 13

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Women tend to be better than men at interpreting nonverbal communication.

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Question 14

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In a decentralized network, team members must communicate through one individual to solve problems or make decisions.

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Question 15

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A decentralized network is a communication structure in which team members freely communicate with one another and arrive at decisions together.

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Question 16

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Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

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Question 17

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Routine messages tend to be simple and straightforward, such as conveying data or statistics.

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Question 18

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Electronic messages, such as e-mail and instant messaging, are lower in channel richness than written letters and memos.

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Question 19

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By selecting rich channels, managers can communicate nonroutine messages effectively.

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Question 20

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Impersonal written media, including flyers, bulletins, and standard computer reports, are the lowest in channel richness.

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