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Question 1
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 Managers facilitate strategic conversations by using open communication, actively listening to others, asking questions, and using feedback for learning and change.

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Question 2
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 Managers spend 80 percent of every working day doing desk work.

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Question 3
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 Managers use different methods to communicate, depending on the purpose of the communication and the audience.

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Question 4
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 Communication is the process by which information is transmitted from the speaker to the listener.

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Question 5
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 The process by which information is exchanged and understood by two or more people is the definition of communication.

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Question 6
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 Words are the largest part of human communication.

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Question 7
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 To send a message, the sender encodes a thought or idea by selecting symbols with which to compose the message and then selects a communication channel.

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Question 8
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 The process of encoding, the selection of a channel, the presence of noise, and the development of feedback are four of the factors involved in the communication process.

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Question 9
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 Without feedback, the communication cycle is incomplete.

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Question 10
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 Face-to-face discussion is the richest communication channel because it permits direct experience, multiple information cues, immediate feedback, and personal focus.

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Question 11
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 For most women, talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy.

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Question 12
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 About 80 percent of communication occurs nonverbally.

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Question 13
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 Women tend to be better than men at interpreting nonverbal communication.

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Question 14
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 In a decentralized network, team members must communicate through one individual to solve problems or make decisions.

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Question 15
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 A decentralized network is a communication structure in which team members freely communicate with one another and arrive at decisions together.

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Question 16
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 Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

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Question 17
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 Routine messages tend to be simple and straightforward, such as conveying data or statistics.

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Question 18
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 Electronic messages, such as e-mail and instant messaging, are lower in channel richness than written letters and memos.

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Question 19
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 By selecting rich channels, managers can communicate nonroutine messages effectively.

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Question 20
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 Impersonal written media, including flyers, bulletins, and standard computer reports, are the lowest in channel richness.

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