Managing Communication

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Question 1
Free
Multiple Choice

_____ is the process by which individuals attend to, organize, interpret, and retain information from their environments.

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A

Operant conditioning

B

Selective listening

C

Perception

D

Regularization

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Question 2
Free
Multiple Choice

_____ are the personality-, psychology-, or experience-based differences that influence people to ignore or pay attention to particular stimuli.

Choose correct answer/s
A

Orienting reflexes

B

Kinesics

C

Proxemics

D

Perceptual filters

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Question 3
Free
Multiple Choice

Because of _____ , people exposed to the same information will often disagree about what they saw or heard.

Choose correct answer/s
A

respondent conditioning

B

empathetic listening

C

cognitive mapping

D

perceptual filtering

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Question 4
Free
Multiple Choice

Because of perceptual filters, _____ .

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A

people organize and interpret what they pay attention to in the same manner

B

the beliefs of people do not influence the meaning they attach to new information

C

people attend to some stimuli and not others

D

people are unlikely to incorporate new knowledge that is consistent with what they already know

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Question 5
Free
Multiple Choice

In the context of the basic perception process, _____ is the process of incorporating new information into your existing knowledge.

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A

attention

B

retention

C

organization

D

interpretation

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Question 6
Multiple Choice

In the context of the basic perception process, _____ is the process of attaching meaning to new knowledge.

Choose correct answer/s
A
attention
B
organization
C
interpretation
D
retention
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Question 7
Multiple Choice

In the context of the perception process, which of the following is a difference between organization and interpretation?

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A
Perceptual filters do not affect organization of information, whereas perceptual filters affect interpretation of information.
B
Organization is the first step of the perception process, whereas interpretation is the last step of the perception process.
C
Organization is the process of incorporating new information into one's existing knowledge, whereas interpretation is the process of attaching meaning to new knowledge.
D
Organization is the process of noticing, or becoming aware of, particular stimuli, whereas interpretation is the process of attaching meaning to new knowledge.
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Question 8
Multiple Choice

In the context of the perception process, which of the following is a difference between attention and retention?

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A
Attention is the process of incorporating new information into our existing knowledge, whereas retention is the process of attaching meaning to new knowledge.
B
Retention of information is not affected by perceptual filters, whereas attention to information is affected by perceptual filters.
C
Retention is the process of memorizing information after we have perceived something, whereas attention is the process of noticing, or becoming aware of, particular stimuli.
D
Attention is an involuntary process, whereas retention is a voluntary process.
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Question 9
Multiple Choice

A similarity between retention and interpretation is that:

Choose correct answer/s
A
both are highly objective processes.
B
both always take place involuntarily.
C
both are unaffected by an individual's preferences and beliefs.
D
both are affected by perceptual filters.
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Question 10
Multiple Choice

_____ is the tendency to fill in the gaps where information is missing, that is, to assume that what we do not know is consistent with what we already do know.

Choose correct answer/s
A
Closure
B
Countertransference
C
Counterconditioning
D
Regularization
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Question 11
Multiple Choice

If employees are told that budgets must be cut by 10 percent, they may automatically assume that 10 percent of employees will lose their jobs, too, even if that is not the case. This tendency to make assumptions is referred to as _____ .

Choose correct answer/s
A
closure
B
regularization
C
convergent thinking
D
congruence bias
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Question 12
Multiple Choice

When Mark was told that his favorite shoe store would no longer stock his favorite brand of sneakers, he assumed that the shoe manufacturer was no longer manufacturing sneakers, even though that was not the case. This scenario illustrates the concept of _____ .

Choose correct answer/s
A
closure
B
kinesics
C
social loafing
D
structural accommodation
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Question 13
Multiple Choice

Sophie was informed by the management of her company that she would receive her salary for the current month a day later than usual. She assumed that all her colleagues would also receive their salaries a day later. However, that was not the case. This scenario illustrates the concept of _____ .

Choose correct answer/s
A
closure
B
kinesics
C
social loafing
D
structural accommodation
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Question 14
Multiple Choice

Brandon received an email from his travel agent, which stated that his trip to London will be postponed because of a problem with the visa application. Brandon assumed that this visa issue concerned every other applicant who was traveling to London, even though that was not the case. This scenario illustrates the concept of _____ .

Choose correct answer/s
A
closure
B
kinesics
C
social loafing
D
structural accommodation
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Question 15
Multiple Choice

Caleb received a notification from a food delivery app that certain restaurants would be out of service for the day. He assumed that these restaurants were physically shut down, which was not the case. This scenario illustrates the concept of _____ .

Choose correct answer/s
A
closure
B
kinesics
C
social loafing
D
structural accommodation
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Question 16
Multiple Choice

Maya was told that the tickets for her favorite band's concert would be available online for purchase. She assumed that she would not be able to purchase the tickets from anywhere else. That was not the case because the tickets could be purchased at the venue as well. This scenario illustrates the concept of _____ .

Choose correct answer/s
A
closure
B
kinesics
C
social loafing
D
structural accommodation
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Question 17
Multiple Choice

Dylan regularly buys the Rolling Stone magazine. The store from which he purchases the magazine informs him that it would not sell any Rolling Stone magazines for a couple of months. Dylan assumed that the magazine was halting production for some time, which was not the case. This scenario illustrates the concept of _____ .

Choose correct answer/s
A
closure
B
kinesics
C
social loafing
D
structural accommodation
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Question 18
Multiple Choice

Harper ordered a pair of shoes from an e-commerce website. A few days later, she received a notification from the website informing her that the delivery of her order would be delayed. She assumed that this delay has occurred because the shoe store was located in another city, even though that was not the case. This scenario illustrates the concept of _____ .

Choose correct answer/s
A
closure
B
kinesics
C
social loafing
D
structural accommodation
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Question 19
Multiple Choice

Cody sent a leave application via email to his manager. His boss declined his leave request. Cody assumed that his leave request was not approved because he failed to perform well at work, even though that was not the case. This scenario illustrates the concept of _____ .

Choose correct answer/s
A
closure
B
kinesics
C
social loafing
D
structural accommodation
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Question 20
Multiple Choice

Which of the following is a difference between internal attributions and external attributions?

Choose correct answer/s
A
Internal attributions are those in which behavior is thought to be voluntary or under the control of the individual, whereas external attributions are those in which behavior is thought to be involuntary and beyond of the control of the individual.
B
External attributions result in the fundamental attribution error, whereas internal attributions result in the defensive bias.
C
External attributions stimulate effective communication in organizations, whereas internal attributions present a significant challenge to effective communication in organizations.
D
Internal attributions are typically used by workers, whereas external attributions are typically used by managers.
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