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Managing Conflict And Negotiation

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Question 1
Free
Multiple Choice

According to a recent poll of CEOs, what was mentioned as the number one skill that CEOs and their boards believed they needed development in?

Choose correct answer/s
A

persuasion skills

B

leadership skills

C

planning skills

D

conflict management skills

Check answer
Question 2
Free
Multiple Choice

According to a recent poll of CEOs, what was mentioned as the number one skill that CEOs are getting coaching for?

Choose correct answer/s
A

persuasion skills

B

planning skills

C

listening skills

D

management skills

Check answer
Question 3
Free
Multiple Choice

What is defined as the process that begins when one party perceives that the other has negatively affected, or is about to negatively affect, something that he or she cares about?

Choose correct answer/s
A

conflict

B

negotiation

C

cohesion

D

negative affect

Check answer
Question 4
Free
Multiple Choice

Conflict is a(n) ______ .

Choose correct answer/s
A

behavior

B

perception

C

attitude

D

mood

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Question 5
Free
Multiple Choice

Which of the following is not listed in the text as one of the three general sources of organizational conflict?

Choose correct answer/s
A

substantive conflict

B

affective conflict

C

interpersonal conflict

D

process conflict

Check answer
Question 6
Multiple Choice

Which of the following occurs because people have different opinions on important issues in the organization that affect them?

Choose correct answer/s
A
supervisory conflict
B
process conflict
C
affective conflict
D
substantive conflict
To unlock the question
Question 7
Multiple Choice

Which of the following is described as conflict that engenders strong emotions such as anger or disgust?

Choose correct answer/s
A
supervisory conflict
B
process conflict
C
affective conflict
D
substantive conflict
To unlock the question
Question 8
Multiple Choice

Which of the following occurs when people disagree on what course of action to pursue or the best way to operate even after a decision has been made?

Choose correct answer/s
A
supervisory conflict
B
process conflict
C
affective conflict
D
substantive conflict
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Question 9
Multiple Choice

Rachel and Heidi are coworkers who consistently have arguments. They both become angry and/or disgusted when these arguments occur. Which of the following is the type of conflict for these two?

Choose correct answer/s
A
affective conflict
B
process conflict
C
substantive conflict
D
personality conflict
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Question 10
Multiple Choice

Marina manages a sales team. Together with her team, they have decided upon new sales procedures for handling potential orders. Chris does not agree with the new sales procedures. Which of the following types of conflict is likely to ensue?

Choose correct answer/s
A
affective conflict
B
process conflict
C
substantive conflict
D
supervisory conflict
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Question 11
Multiple Choice

Don and Roger have different opinions on which advertising campaign would be best to promote their new product. Which of the following sources of conflict may result from this differing of opinions?

Choose correct answer/s
A
affective conflict
B
process conflict
C
substantive conflict
D
supervisory conflict
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Question 12
Multiple Choice

Which of the following is a source of conflict that occurs when one person differs with another based on how he or she feels about that person?

Choose correct answer/s
A
competition for supremacy
B
differences over goals and priorities
C
differences over facts
D
personalities
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Question 13
Multiple Choice

Which of the following source of conflict occurs when a person, because of low self-esteem, insecurity, or other factors in his or her personal life, sometimes feels attacked by perceived criticism?

Choose correct answer/s
A
differences in perception and values
B
competition for scarce resources
C
sensitivity/hurt
D
misunderstanding
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Question 14
Multiple Choice

Which of the following sources of conflict results from the varying ways people view the world?

Choose correct answer/s
A
personalities
B
differences in perception and values
C
differences over facts
D
unfulfilled expectations
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Question 15
Multiple Choice

Which of the following sources of conflict results from arguments over a piece of data that can be quantified or an event that can be documented?

Choose correct answer/s
A
differences over facts
B
differences in perception and values
C
personalities
D
differences over goals and priorities
To unlock the question
Question 16
Multiple Choice

Which of the following occurs when two sides may have similar goals but disagree on how to achieve them?

Choose correct answer/s
A
differences over goals and priorities
B
differences over methods
C
competition for supremacy
D
unfulfilled expectations
To unlock the question
Question 17
Multiple Choice

Which of the following occurs when there are limited resources that must be allocated in an organization?

Choose correct answer/s
A
differences over facts
B
differences over goals and priorities
C
competition for scarce resources
D
competition for supremacy
To unlock the question
Question 18
Multiple Choice

Which of the following occurs when one person seeks to outdo or outshine another person?

Choose correct answer/s
A
differences over facts
B
differences over goals and priorities
C
competition for scarce resources
D
competition for supremacy
To unlock the question
Question 19
Multiple Choice

The majority of what looks like interpersonal conflict is actually a communication breakdown. This describes which type of conflict?

Choose correct answer/s
A
unfulfilled expectations
B
misunderstanding
C
competition for supremacy
D
personalities
To unlock the question
Question 20
Multiple Choice

Which of the following is a solution for conflict arising from unfulfilled expectations?

Choose correct answer/s
A
Leaders must set and communicate the values for the organization and emphasize that everyone's contribution matters.
B
ask this question--"What else could this mean?"--before assuming a negative intent of the other person
C
use active listening and questioning techniques to set and clarify expectations on a regular basis
D
try perspective taking
To unlock the question