Managing Conflict, Politics, And Negotiation

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Managers and Managing
The Evolution of Management
Values, Attitudes, Emotions, and Culture: The Manager As a Person
Ethics and Social Responsibility
Managing Diverse Employees in a Multicultural Environment
Managing in the Global Environment
Decision Making, Learning, Creativity, and Entrepreneurship
The Manager As a Planner and a Strategist
Value Chain Management: Functional Strategies for Competitive Advantage
Managing Organizational Structure and Culture
Organizational Control and Change
Human Resource Management
Motivation Performance
Leadership
Effective Groups and Teams
Promoting Effective Communication
Managing Conflict, Politics, and Negotiation
Used Advanced Information Technology to Increase Performance

All Questions

Question 1

Free

True/False

Lack of conflict in an organization signals that managers strive for agreement rather than effective decision making.

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True

False

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Question 2

Free

True/False

When an organization has a dysfunctionally high level of conflict, managers are likely to emphasize doing what will lead to a competitive advantage for their organization.

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True

False

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Question 3

Free

True/False

Managers should strive to eliminate all kinds of conflicts within the organization.

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True

False

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Question 4

Free

True/False

Conflict in organizations usually arises from a single source.

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True

False

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Question 5

Free

True/False

Collaboration involves engaging in a give-and-take exchange and making concessions until a reasonable resolution of the conflict is reached.

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True

False

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Question 6

True/False

Compromise is possible when each party involved in the conflict is willing to make concessions until a reasonable resolution of the conflict is reached.

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True

False

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Question 7

True/False

Collaboration is when parties in conflict find a solution without making concessions, but in a way that leaves them both better off.

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True

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Question 8

True/False

Changing the structure of an organization can resolve conflicts.

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True

False

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Question 9

True/False

Arbitrators cannot force the parties involved in a conflict to make concessions, nor can they force an agreement to resolve a conflict.

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True

False

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Question 10

True/False

Distributive negotiation occurs when the parties in conflict believe that they have a "fixed pie" of resources that they need to divide.

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True

False

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Question 11

True/False

Superordinate goals are goals that all parties involved in a conflict agree to support.

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True

False

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Question 12

True/False

Focusing on people and not the problem can easily lead both parties into a distributive negotiation mode.

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True

False

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Question 13

True/False

Organizational politics are the activities that managers engage in to increase their power and use power effectively to achieve their goals.

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True

False

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Question 14

True/False

Even though they have a negative connotation for many people, organizational politics are often a positive force.

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True

False

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Question 15

True/False

When managers exercise power unobtrusively, other members of an organization are usually aware that the managers are using their power to influence them.

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True

False

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Question 16

Multiple Choice

_____ is discord arising from the incompatibility of goals of different individuals and their attempts to thwart each other's pursuit of objectives.

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Workplace bullying

Social loafing

Organizational conflict

Participative behavior

Workplace harassment

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Question 17

Multiple Choice

Maria and John are business partners, but they have frequent arguments at work due to the differences in their values and interests.This is an example of

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distributive justice.

equity conflict.

organizational conflict.

workplace bullying.

directive behavior.

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Question 18

Multiple Choice

Which of the following is true about the impact of conflict on organizational performance?

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Lack of conflict increases organizational performance.

Organizational performance is at its peak when an organization has dysfunctionally high levels of conflict.

Organizational performance is at its peak when there is an optimum level of conflict.

Organizational conflict must be avoided in order to achieve peak organizational performance.

Organizational performance suffers when there is an optimum level of conflict.

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Question 19

Multiple Choice

Michelle, the manager of human resources at KLP Consulting, and Carlos, the vice president of operations of the same organization, are in disagreement about their company's diversity policy.This is an example of _____ conflict.

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intragroup

intradepartmental

interpersonal

interorganizational

horizontal

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Question 20

Multiple Choice

Hannah and Jade work together in the Marketing Department.They are disputing over which graphic designer to contract for upcoming projects.This is an example of _____ conflict.

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interorganizational

top-down

interdepartmental

intragroup

intergroup

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