Managing Service And Manufacturing Operations

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Question 1
Free
Multiple Choice

_____ refers to managing the daily production of goods and services.

Choose correct answer/s
A

Marketing management

B

Operations management

C

Project management

D

Brand management

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Question 2
Free
Multiple Choice

If a machine requires 40 tons of steel to produce 30 tons of reinforced rods, the productivity of the machine is _____ .

Choose correct answer/s
A

0.75

B

1.33

C

1.50

D

0.67

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Question 3
Free
Multiple Choice

If a machine requires 8 hours to produce 35 M10 bolts, the productivity of the machine will be _____ .

Choose correct answer/s
A

4.375 bolts per hour

B

0.228 hours per bolt

C

8.75 bolts per hour

D

0.46 hours per bolt

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Question 4
Free
Multiple Choice

If a drilling rig operates 10 hours a day and takes 40 hours to drill 8 meters of earth's surface, the productivity of the drilling rig will be _____ .

Choose correct answer/s
A

2 meters per day

B

1 meter per day

C

0.8 meters per day

D

0.4 meters per day

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Question 5
Free
Multiple Choice

The Lucitona International Airport operates 24 hours a day, seven days a week. On an average, the airport handles 4900 flights per week. Which of the following indicates the average productivity of the airport?

Choose correct answer/s
A

204 flights per hour

B

700 flights per day

C

102 flights per hour

D

350 flights per day

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Question 6
Multiple Choice

The Belwick Railway Station operates 24 hours per day in all seven days of a week. On an average, the railway station handles 480 trains per day. Which of the following indicates the average productivity of the railway station?

Choose correct answer/s
A
5 trains per hour
B
10 trains per hour
C
20 trains per hour
D
25 trains per hour
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Question 7
Multiple Choice

Widget Corp. produced $10 billion worth of goods in the year 2016. If the company had 50 million hours of work in 2016, the productivity of the company is _____ .

Choose correct answer/s
A
$20 per hour
B
$25 per hour
C
$30 per hour
D
$35 per hour
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Question 8
Multiple Choice

_____ assesses how efficiently companies use only one input, such as labor, when creating outputs.

Choose correct answer/s
A
Multifactor productivity
B
Partial productivity
C
Internal service quality
D
Service recovery
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Question 9
Multiple Choice

Which of the following is a kind of input that is frequently used when determining partial productivity?

Choose correct answer/s
A
Service quality
B
Labor
C
Finished goods
D
Profits
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Question 10
Multiple Choice

Brian, the operations manager in a company that manufactures light bulbs, calculates the daily productivity at the factory by determiningthe amount of tungsten filaments required to produce a light bulb. In this scenario, Brian calculates _____ .

Choose correct answer/s
A
partial productivity
B
service capability
C
multifactor productivity
D
the service recovery ratio
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Question 11
Multiple Choice

Goldie is a manager in a company that manufactures wrought iron furniture. She assesses the performance of the company by determiningthe amount of iron required to produce a piece of furniture. In this scenario, Goldie focuses on _____ .

Choose correct answer/s
A
partial productivity
B
service capability
C
multifactor productivity
D
a product pipeline
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Question 12
Multiple Choice

Timothy is a manager in a footwear manufacturing company. He calculates the amount of materials required to meet the daily production targets-that is, to produce 1000 pairs of men's footwear. He then uses this information to measure the company's performance. In this scenario, Timothy most likely calculates the _____ of the company.

Choose correct answer/s
A
partial productivity
B
service capability
C
multifactor productivity
D
holding cost
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Question 13
Multiple Choice

Crystalize is a decorative glassware manufacturer. The company's production team takes 8 hours to produce 96 identical glass items. Which of the following is the labor productivity of Crystalize?

Choose correct answer/s
A
10 items per hour
B
12 items per hour
C
0.12 hours per item
D
0.09 hours per item
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Question 14
Multiple Choice

Brass Worx is a furniture manufacturer. The company's production team takes 240 hours to produce 800 pieces of furniture. Which of the following indicates the labor productivity of Brass Worx?

Choose correct answer/s
A
2.17 hours per piece of furniture
B
5.51 hours per piece of furniture
C
3.33 pieces of furniture per hour
D
2.60 pieces of furniture per hour
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Question 15
Multiple Choice

_____ indicates how much labor, capital, materials, and energy it takes to create an output.

Choose correct answer/s
A
Multifactor productivity
B
Economic order quantity
C
Partial productivity
D
Inventory turnover
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Question 16
Multiple Choice

Which of the following statements is true of multifactor productivity?

Choose correct answer/s
A
It indicates a company's overall level of productivity relative to its competitors.
B
It assesses how efficiently companies use only one input, such as labor, when creating outputs.
C
It indicates the role of environmental factors in the production of a company's goods.
D
It helps managers in analyzing the contributions of individual components that determine productivity.
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Question 17
Multiple Choice

The production team of Lining Corp., a company that manufactures soccer balls, has determined the quantity of latex rubber, threads, labor, and electricity required to make one soccer ball. The collective effort of all these resources would help Lining Corp. determine its _____ .

Choose correct answer/s
A
economic order quantity
B
partial productivity
C
multifactor productivity
D
service capacity
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Question 18
Multiple Choice

The production team of U Sandals that manufactures women's footwear has determined the quantity of leather, threads, labor, and electricity required to make a pair of sandals. The collective effort of all these resources would help the company determine its _____ .

Choose correct answer/s
A
economic order quantity
B
internal service quality
C
partial productivity
D
multifactor productivity
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Question 19
Multiple Choice

The production team of Widget Corp., a furniture manufacturer, has determined the amount of wood, metal, fabric, labor hours, capital, and the electricity required to make one chair. The collective effort of all these resources would help the company determine its _____ .

Choose correct answer/s
A
economic order quantity
B
partial productivity
C
multifactor productivity
D
internal service quality
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Question 20
Multiple Choice

Gomez Home Appliances manufactures 10,000 refrigerators every month. The company spends $2,000 on labor, $5,000 on rent, $3,000 on machinery, and $1,500 on electricity every month. It can be concluded that the multifactor productivity of the company is _____ .

Choose correct answer/s
A
0.91 dollars per refrigerator
B
0.87 refrigerators per dollar
C
0.62 dollars per refrigerator
D
0.34 refrigerators per dollar
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