Managing Teams

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Question 1
Free
Multiple Choice

Which of the following statements is true of a work team?

Choose correct answer/s
A

In a work team, top management is responsible for organizational outcomes and performance.

B

In a work team, each member of the team pursues different goals.

C

A work team consists of a small number of people with complementary skills.

D

A work team usually restricts minority domination.

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Question 2
Free
Multiple Choice

Onyx Inc., a manufacturer of home appliances, received consumer complaints about its product demonstration and installation services. Marshall, the company's chief executive officer, ordered an investigation to determine the reasons behind these complaints. It was found that the employees that were hired to demonstrate and install the products lacked experience. Marshall immediately formed and trained a team with better skills. Eventually, their service ratings and sales showed improvement. In this scenario, the work team improved _____ .

Choose correct answer/s
A

manufacturing skills

B

customer satisfaction

C

design skills

D

product diversification

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Question 3
Free
Multiple Choice

Oromyx Inc., a manufacturer of home appliances, received consumer complaints about its product demonstration and installation services. The management ordered an investigation to determine the reasons behind these complaints. It was then found that the employees that were hired to demonstrate and install the appliances lacked hands-on experience with the appliances they were selling. The management immediately started a training program for the employees to get them better accustomed to the appliances. Eventually, their service ratings and sales showed improvement. In this scenario, the work team improved _____ .

Choose correct answer/s
A

employee productivity

B

customer satisfaction

C

design efficiency

D

product diversification

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Question 4
Free
Multiple Choice

Wesellyoubuy, a consumer electronics company, received consumer complaints about its employees not being able to communicate with consumers properly. After investigating the prime reason behind these complaints, the management found that the consumer service employees were following the same strategy to address all types of consumer issues. The management immediately started a new training program for the consumer service employees where they were trained to respond to every possible query a consumer might have. Eventually, their service ratings and sales showed improvement. In this scenario, the consumer service team improved _____ .

Choose correct answer/s
A

manufacturing speed

B

customer satisfaction

C

employee productivity

D

product diversification

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Question 5
Free
Multiple Choice

EDRright is a multinational company that primarily provides course materials for some of the largest schools and universities in the world. The work is intellectually taxing, and it involves high-stress situations. The company forms teams and provides cross-training. The company also ensures that every member has a specific role to play and feels valued to be a part of the team. In this case, EDRright is trying to increase _____ .

Choose correct answer/s
A

service quality

B

grapevine communication

C

employee job satisfaction

D

organizational information security

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Question 6
Multiple Choice

Vrenbrem Inc. is a multinational investment company that primarily provides finances to medium-sized enterprises. It also finances smaller start-ups that do not have adequate funding. The company has to work with a diverse clientele and has teams that are trained to handle every situation. The company provides cross-training to its teams to ensure a certain level of understanding of each member's roles. In this case, Vrenbrem is trying to increase _____ .

Choose correct answer/s
A
grapevine communication
B
customer satisfaction
C
employee job satisfaction
D
organizational information security
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Question 7
Multiple Choice

Which of the following is an advantage of cross-training?

Choose correct answer/s
A
It suppresses the skills and knowledge of an organization's competitors.
B
It increases the external pool of resources for recruitment.
C
It reduces training expenses for an organization.
D
It allows a team to function normally even in the absence of a member.
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Question 8
Multiple Choice

Carmine Inc. is a software firm that caters to the requirements of its clients. At Carmine, work teams have access to all vital and confidential data that is normally accessible only to managers. This helps motivate teams and keep them well informed. In this scenario, the employee-friendly workplace culture is most likely to increase _____ .

Choose correct answer/s
A
employee job satisfaction
B
centralization of authority
C
organizational information security
D
grapevine communication
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Question 9
Multiple Choice

The teams working at Lamine Inc. have access to all company and client information that is normally accessible only to managers. This helps motivate teams and keeps them well informed. In this scenario, the employee-friendly workplace culture is most likely to increase _____ .

Choose correct answer/s
A
job satisfaction
B
customer satisfaction
C
organizational information security
D
grapevine communication
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Question 10
Multiple Choice

In the context of work teams, which of the following increases employee job satisfaction?

Choose correct answer/s
A
Working under an autocratic leadership
B
Being trained to meet the needs of specific customers
C
Taking direct responsibility for the quality of a company's products
D
Being involved in decision-making processes
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Question 11
Multiple Choice

Which of the following is a disadvantage of work teams?

Choose correct answer/s
A
Lack of transparency
B
Initially high turnover
C
Inefficient product development
D
Lack of participation in group decision making
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Question 12
Multiple Choice

Social loafing occurs when:

Choose correct answer/s
A
team members feel intense pressure to not disagree with each other so that the team can approve a proposed solution.
B
workers develop healthy interpersonal relationships with other team members.
C
workers complete the assigned tasks and feel obligated to socialize with other team members.
D
team members withhold their efforts and fail to perform their share of the work.
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Question 13
Multiple Choice

James is a manager at Grecker, a leading publishing house. The company is approached by a client who wants to publish his book in six different languages and wants the first 100 copies of the book published in 30 days. James formed a team that would work on this publishing project. He puts Mark in charge of translation. After three weeks, all the other team members finished their share of work except Mark. Mark had been procrastinating and had not completed his work. As a result, the project was indefinitely delayed. In this scenario, Mark's actions exemplify _____ .

Choose correct answer/s
A
groupthink
B
minority domination
C
social loafing
D
synergy
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Question 14
Multiple Choice

Maxine delayed the delivery of one of the projects she was in charge of because her productivity was low and she took too many days off work. Her team members had completed their share of work on time. In this scenario, Maxine's actions exemplify _____ .

Choose correct answer/s
A
groupthink
B
minority domination
C
social loafing
D
synergy
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Question 15
Multiple Choice

Which of the following statements is true of groupthink?

Choose correct answer/s
A
It leads to consideration of a limited number of alternative solutions.
B
It increases conflicts among group members.
C
It encourages discussion of issues from multiple perspectives.
D
It usually results in good decisions.
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Question 16
Multiple Choice

The finance team of a company conducts a meeting to discuss the worthiness of investing its funds in the local share market. Although most of the team members support the idea, one member, Mikhail, feels that the proposed investment is risky as the stock prices of many companies in the market has been erratic. However, Mikhail does not voice his opinion fearing that his dynamics with the team would be affected. This scenario illustrates the concept of _____ .

Choose correct answer/s
A
groupthink
B
reverse psychology
C
apophenia
D
conservative bias
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Question 17
Multiple Choice

The product development team of a company conducts a meeting to discuss the worthiness of launching a new product in the market. The majority of the team members support the idea and believe it would sell in the market. However, one member, Jeff, is not very sure of the success of the product in the market but decides not to voice his opinion fearing that his dynamics with the team might get affected. This scenario illustrates the concept of _____ .

Choose correct answer/s
A
groupthink
B
reverse psychology
C
synergy
D
conservative bias
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Question 18
Multiple Choice

Asterisk Inc. decided to change some of its policies. Jensen, a team manager, conducted a meeting to inform his team about the management's decision. During the meeting, the majority of Jensen's team members were in favor of the policies except Sandy. As a result, Sandy decided not to voice her concerns about the policy changes fearing negative consequences. This scenario illustrates the concept of _____ .

Choose correct answer/s
A
groupthink
B
reverse psychology
C
synergy
D
conservative bias
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Question 19
Multiple Choice

Peter disagrees with the automation of many of the company's processes but decides not to speak against it as his team is in favor of the changes. Peter believes that disagreeing with his team will have negative effects on the team. This scenario illustrates the concept of _____ .

Choose correct answer/s
A
groupthink
B
reverse psychology
C
synergy
D
conservative bias
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Question 20
Multiple Choice

Which of the following is most likely a result of minority domination?

Choose correct answer/s
A
Team members withhold their efforts and fail to perform their share of the work.
B
Team members feel intense pressure not to disagree with each other.
C
Team members do not feel accountable for the decision and actions taken by their teams.
D
Team members do not share their views in fear of being criticized.
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