Measuring The Success Of Strategic Initiatives
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- Business Driven TechnologyIdentifying Competitive AdvantagesStrategic Initiatives for Implementing Competitive AdvantagesMeasuring the Success of Strategic InitiativesOrganizational Structures That Support Strategic InitiativesValuing Organizational InformationStoring Organizational Information-DatabasesAccessing Organizational Information-Data WarehouseEnabling the Organization-Decision MakingExtending the Organization-Supply Chain ManagementBuilding a Customer-Centric Organization-Customer Relationship ManagementIntegrating the Organization From End to End-Enterprise Resource PlanningCreating Innovative OrganizationsEbusinessCreating Collaborative PartnershipsIntegrating Wireless Technology in BusinessDeveloping Software to Streamline OperationsMethodologies for Supporting Agile OrganizationsManaging Organizational ProjectsDeveloping a 21st-Century OrganizationAppendix: Business BasicsAppendix: Business ProcessAppendix: Hardware and Software BasicsAppendix: Mis InfrastructuresAppendix: Networks and TelecommunicationsAppendix: Information SecurityAppendix: EthicsAppendix: Operations ManagementAppendix: Sustainable Mis InfrastructuresAppendix: Business IntelligenceAppendix: Global Information SystemsAppendix: Global Trends
Question 1
Free
Multiple Choice
What type of metrics measure throughput,speed,and availability?
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Efficiency MIS metrics
Effectiveness MIS metrics
All of these
None of these
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Question 2
Free
Multiple Choice
What types of metrics measure customer satisfaction?
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Efficiency MIS metrics
Effectiveness MIS metrics
Both efficiency and effectiveness MIS metrics
None of these
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Question 3
Free
Multiple Choice
According to Peter Drucker,what are managers who do things right addressing?
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Efficiency
Effectiveness
Both efficiency and effectiveness
Customer metrics
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Question 4
Free
Multiple Choice
According to Peter Drucker,what are managers who do the right things addressing?
Choose correct answer/s
Efficiency
Effectiveness
Both efficiency and effectiveness
Customer metrics
Check answer
Question 5
Free
Multiple Choice
Which of the following is not a type of efficiency MIS metric?
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Transaction speed
System availability
Usability
Throughput
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Question 6
Multiple Choice
Which of the following is not a type of effectiveness MIS metric?
Choose correct answer/s
Customer satisfaction
Conversion rates
Financial
Response time
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Question 7
Multiple Choice
Which term is used to describe the ease with which people perform transactions and/or find information?
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Usability
Customer satisfaction
Financial
Conversion rates
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Question 8
Multiple Choice
What is measured by such benchmarks as satisfaction surveys,percentage of existing customers retained,and increases in revenue dollars per customer?
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Usability
Customer satisfaction
Financial
Conversion rates
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Question 9
Multiple Choice
What is eBay constantly benchmarking?
Choose correct answer/s
MIS projects for efficiency only
MIS projects for effectiveness only
MIS projects for efficiency and effectiveness
All of these
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Question 10
Multiple Choice
The quantifiable metrics a company uses to evaluate progress toward critical success factors are called:
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IT efficiency
IT effectiveness
Key performance indicators
None of these
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Question 11
Multiple Choice
On the graph depicting the interrelationships between efficiency and effectiveness,where does an organization ideally want to operate?
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Upper right-hand corner
Lower right-hand corner
Upper left-hand corner
Lower left-hand corner
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Question 12
Multiple Choice
What do most companies measure to determine the success of their websites?
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Throughput
Speed
Traffic
Availability
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Question 13
Multiple Choice
What is a count of the number of people who visit one site and click on an advertisement that takes them to the site of the advertiser?
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Click-through
Cookie
Banner ad
Interactivity
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Question 14
Multiple Choice
Which of the following is a type of metric based on website data?
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Number of visits to a website
Number of abandoned registrations
Number of abandoned shopping carts
All of these
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Question 15
Multiple Choice
Which of the following is not a typical CRM metric?
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Sales metrics
Service metrics
Marketing metrics
Inventory metrics
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Question 16
Multiple Choice
Which of the following is a type of SCM metric?
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Customer order promised cycle time
Customer order actual cycle time
Inventory replenishment cycle time
All of these
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Question 17
Multiple Choice
What type of metrics includes number of prospective customers,number of new customers,and number of retained customers?
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CRM metrics
SCM metrics
BPR metrics
ERP metrics
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Question 18
Multiple Choice
What type of metrics includes number of marketing campaigns,new customer retention rates,and number of feedbacks by marketing campaign?
Choose correct answer/s
CRM metrics
SCM metrics
BPR metrics
ERP metrics
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Question 19
Multiple Choice
What type of metrics includes number back order,customer order promised cycle time,and customer order actual cycle time?
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CRM metrics
SCM metrics
BPR metrics
ERP metrics
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Question 20
Multiple Choice
What is a management system,in addition to a measurement system,that enables organizations to clarify their vision and strategy and translate them into action?
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The balanced cycle time
Porter's five forces
Porter's three generic strategies
The balanced scorecard
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