Non-verbal Communication: Meanings Without Words

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Question 1
Free
Multiple Choice

Which of the following is NOT an example of the interpersonal functions of 'eye behaviour'?

Choose correct answer/s
A

Eye behaviour helps to show attentiveness, interest and arousal.

B

Eye behaviour helps to initiate and sustain relationships.

C

Eye behaviour helps reading skills.

D

Eye behaviour helps to communicate emotion.

E

Eye behaviour helps to define power and status relationships.

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Question 2
Free
Multiple Choice

Pounding your fist while saying, 'We must try harder,' is an example of using non-verbal communication as:

Choose correct answer/s
A

a way of showing direction.

B

a means of reinforcement.

C

a way to regulate conversation.

D

a tension reliever.

E

a symbol system.

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Question 3
Free
Multiple Choice

Shrugging your shoulders when you are not sure is an example of using non-verbal communication to:

Choose correct answer/s
A

substitute for words.

B

emphasise a point.

C

regulate conversation.

D

relieve tension.

E

None of the above are true.

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Question 4
Free
Multiple Choice

If I say, 'You are very welcome', but look nervously at my watch, my non-verbal communication conveys:

Choose correct answer/s
A

reinforcement.

B

substitution.

C

contradiction.

D

irrelevance.

E

hypocrisy.

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Question 5
Free
Multiple Choice

The idea that you can become a successful sales manager by understanding the secret 'codes' of non-verbal behaviour is an example of which of the following myths?

Choose correct answer/s
A

The 'isolation myth'.

B

The 'key to success myth'.

C

The 'single meaning myth'.

D

The 'territoriality myth'.

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Question 6
Multiple Choice

When people are trying to figure out whether you are comfortable with what you are saying, they are most likely to consider your:

Choose correct answer/s
A
facial expression.
B
clothes.
C
movement.
D
eye contact.
E
wealth.
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Question 7
Multiple Choice

Studies show that when people are talking:

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A
the speaker looks more at the listener.
B
the listener looks more at the speaker.
C
both the speaker and the listener make the same amount of eye contact.
D
they tend to stare at each other.
E
There is no consistency about data related to eye contact.
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Question 8
Multiple Choice

A person's facial expressions:

Choose correct answer/s
A
play a reduced role when one experiences an emotional reaction.
B
are easiest to read when they give no cues to one's thoughts.
C
are likely to reveal one's thoughts or feelings.
D
are not related to the intensity of one's ideas and feelings.
E
are easy to mask.
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Question 9
Multiple Choice

When the interviewee began to discuss her experience, the interviewer leaned forward to show interest.This movement is best described as a change in:

Choose correct answer/s
A
gesture.
B
expression.
C
posture.
D
positioning.
E
mood.
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Question 10
Multiple Choice

The four dimensions of image are:

Choose correct answer/s
A
credibility, authority, interpersonal attractiveness, dominance.
B
credibility, likeability, interpersonal attractiveness, dominance.
C
credibility, appeal, interpersonal attractiveness, competence.
D
credibility, hygiene, interpersonal attractiveness, competence.
E
credibility, friendliness, interpersonal attractiveness, hair colour.
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Question 11
Multiple Choice

When a stranger moves within half an arm's length and asks, 'Do you know what time it is?', our backing-off is a sign that he has invaded our:

Choose correct answer/s
A
intimate distance.
B
personal distance.
C
social distance.
D
public distance.
E
territory.
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Question 12
Multiple Choice

When we are territorial, we are likely to:

Choose correct answer/s
A
be concerned with informal space.
B
stake out ownership over some area.
C
be concerned with interpersonal distance.
D
strive for cleanliness of public space.
E
jealously guard members of our family.
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Question 13
Multiple Choice

The sound of your voice is called:

Choose correct answer/s
A
kinesics.
B
paralanguage.
C
proxemics.
D
body language.
E
bullying.
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Question 14
Multiple Choice

Which of the following is an example of paralanguage?

Choose correct answer/s
A
Pointing at the desk.
B
Moving chairs in a room to increase chances of useful communication.
C
Saying one word in a sentence louder than others.
D
Patting a friend on the back when he does a good job.
E
Speaking in a foreign language.
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Question 15
Multiple Choice

By 'impression management', we mean:

Choose correct answer/s
A
setting out to manipulate friends and relations.
B
getting rid of personal habits that irritate other people.
C
leaving people with a fair and positive idea of your character and personality.
D
using non-verbal communication to contradict the force of what you say.
E
using non-verbal communication to intimidate your guests.
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Question 16
Multiple Choice

In an interview, your credibility may be enhanced by:

Choose correct answer/s
A
maintaining a high level of eye contact without staring.
B
speaking loudly so that everyone in the room notices you.
C
smiling throughout the interview.
D
wearing your best clothes.
E
trying to minimise your non-verbal communication behaviour in case you convey the wrong impression.
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Question 17
Multiple Choice

In interviews, negative non-verbal cues include:

Choose correct answer/s
A
leaning forward when smiling.
B
being relaxed and friendly in manner.
C
speaking loudly at length, and giving full details.
D
addressing your answers only to the chairperson of the panel.
E
looking away from the questioner when answering.
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Question 18
Short Answer

1.Mehrabian lists three dimensions of implicit non-verbal communication between people. These are:cues used to communicate pleasure-displeasure; cues used to communicate arousal-non-arousal;and cues used to communicate dominance or submissiveness. Which of the following statements matches each type of cue?

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Question 19
Short Answer

2.Match each of the following statements to one of the four dimensions of image (credibility, likeability, interpersonal attractiveness, and dominance).
a. John is a sincere communicator.
b. Maria is a spontaneous communicator.
c. Mark is a controlled and direct communicator.
d. Jess is a relaxed communicator.

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