The Operations Function

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Question 1
Free
Multiple Choice

Why is operations management a more encompassing term than production management?

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A

Operations management is concerned with multiple products and services.

B

Operations management refers to service as well as manufacturing organizations.

C

Operations management is broader including the financing and marketing functions.

D

Operations management makes use of the tools of quantitative analysis and computer systems.

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Question 2
Free
Multiple Choice

Which of the following functions is responsible for the actual movement of goods and/or services across organizations?

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A

Logistics

B

Operations

C

Purchasing

D

None of these

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Question 3
Free
Multiple Choice

Approximately what percentage of the American workforce works in service industries?

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A

20%

B

40%

C

80%

D

90%

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Question 4
Free
Multiple Choice

A productive process approach

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A

views operations as a separate organizational function.

B

must provide feedback information for control of process inputs and technology.

C

is of limited use in service organizations.

D

disregards human and social concerns.

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Question 5
Free
Multiple Choice

Capacity decisions

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A

include staffing and scheduling.

B

include inventory control.

C

include defining product specifications.

D

are none of these.

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Question 6
Multiple Choice

Inventory decisions involve

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A
determining what to order, how much to order, and when to order.
B
tracking the flow of materials.
C
managing the finished goods inventories.
D
all of these.
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Question 7
Multiple Choice

Challenges facing operations and supply chain managers signify that

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A
more emphasis should be placed on manufacturing than on service industries.
B
every operation should be externally directed to meet the customers' requirements.
C
operations decisions should precede decisions in other functions in an organization.
D
to be competitive, strategies for operations should have a narrow focus such as consideration of the effects of industry changes only.
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Question 8
Multiple Choice

The essence of operations management can be described by

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A
process, capacity, and people.
B
decisions, function, and process.
C
planning, control, and organization.
D
integrated planning and control.
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Question 9
Multiple Choice

Which of the following is NOT a new challenge facing operations?

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A
Globalization of operations
B
Responding to the voice of the customer
C
Quality teams
D
Environmental concerns
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Question 10
Multiple Choice

Which one of the following would NOT generally be classified under the heading of input in a university system?

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A
Staff
B
Equipment
C
Facilities
D
Knowledge
E
Research
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Question 11
Multiple Choice

The five major decision responsibilities of operations management are

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A
process, quality, capacity, sourcing, and human resources.
B
process, quality, human resources, logistics, and inventory.
C
quality, inventory, human resources, capacity, and supply chain.
D
process, capacity, quality, supply chain, and inventory.
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Question 12
Multiple Choice

Which of the following does NOT come under the process category of the operations decision framework?

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A
Layout of the facility
B
Job design
C
The type of equipment and technology
D
Product or service inspection
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Question 13
Multiple Choice

The supply chain extends from

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A
supplier to manufacturing.
B
supplier to supplier.
C
dealer to customer.
D
supplier to customer.
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Question 14
Multiple Choice

Supply chain management includes all of the following EXCEPT

Choose correct answer/s
A
purchasing.
B
inventory control.
C
advertising.
D
customer service.
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Question 15
Multiple Choice

A comprehensive decision-making framework for operations includes

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A
consideration of other organizational functions.
B
consideration of operations in isolation of other functions.
C
suppliers but not customers.
D
customers but not suppliers.
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Question 16
Multiple Choice

Common inputs to the operations transformation process include all of the following EXCEPT

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A
raw materials.
B
energy.
C
capacity.
D
labor.
E
conversion processes.
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Question 17
Multiple Choice

The major decision responsibilities of the operations management function include all of the following EXCEPT

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A
quality.
B
process.
C
capacity.
D
capability.
E
inventory.
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Question 18
Multiple Choice

The operations management function is especially important for all of the following reasons EXCEPT

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A
its governance of the transformation process.
B
the integrative nature of business decision making.
C
decreasing order response time.
D
the responsibility for the quality of products and services produced.
E
the responsibility for managing the largest portion of a firm's assets and people.
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Question 19
Multiple Choice

Key elements/events that should be monitored in the firm's external environment include all of the following EXCEPT

Choose correct answer/s
A
competitors.
B
political events.
C
economic events.
D
social trends.
E
All of these should be monitored.
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Question 20
Multiple Choice

Which of the following is NOT true regarding the process view of operations?

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A
Operations managers are responsible for the conversion process.
B
A sales office may be viewed as a production process.
C
It is a basis for analyzing operations across the entire supply chain.
D
All of the above are true.
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