Organizational Change And Stress Management

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Question 1
Free
Multiple Choice

An example of change in the nature of the workforce is an increase in ________ .

Choose correct answer/s
A

college attendance

B

mergers and consolidations

C

capital investment

D

divorce rates

E

the multicultural environment

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Question 2
Free
Multiple Choice

Organizations are increasingly adjusting their processes and positioning their products as environment friendly and sustainable in order to increase their appeal to consumers. This is a response to changes in ________ .

Choose correct answer/s
A

demographic trends

B

social trends

C

cultural trends

D

legal requirements

E

nature of the workforce

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Question 3
Free
Multiple Choice

Tescra Education is an educational publishing company that provides textbooks in the area of higher education. The company has been in business for almost 20 years now and has earned substantial profits during this period. Which of the following trends, if true, would drive the company to change its business strategy?

Choose correct answer/s
A

a rise in the cost of electronic products such as iPads and e-book readers and subscription charges for educational apps

B

an upward trend in students' preference for face-to-face interaction with instructors using traditional classroom learning techniques

C

a need for learning environments where students feel safe to apply the knowledge they've acquired in the classroom to real-life situations

D

a decrease in the number of people going back to school to upgrade their skills, due to an economic boom

E

an increase in the number of laws and regulations related to intellectual property

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Question 4
Free
Multiple Choice

Fony Corp., headquartered in China, is a leading manufacturer of electronic devices and solutions intended for professional markets. The company is considering upgrading the technology currently being used at Fony's manufacturing facility, located in Guangdong, that specializes in producing lithium-ion batteries, which are used to power laptops, cameras, cell phones, and other similar gadgets. The new technology is expected to increase efficiency levels and will also allow for greater adherence to quality standards.
-Which of the following, if true, would most strengthen the argument that Fony Corp. should upgrade its technology?

Choose correct answer/s
A

The market for consumer electronics such as laptops, cameras, cell phones, and other similar gadgets is in the late maturity stage.

B

Fony will be able to recover the cost of the new technology within eight years.

C

Fony's main client account is at risk after the client had to recall nearly 2 million notebooks owing to defective batteries.

D

The existing technology is currently functioning at the optimal level and the cost of maintenance is minimal.

E

Fony last upgraded its technology six years ago and it has an adequate budget to fund the acquisition.

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Question 5
Free
Multiple Choice

Fony Corp., headquartered in China, is a leading manufacturer of electronic devices and solutions intended for professional markets. The company is considering upgrading the technology currently being used at Fony's manufacturing facility, located in Guangdong, that specializes in producing lithium-ion batteries, which are used to power laptops, cameras, cell phones, and other similar gadgets. The new technology is expected to increase efficiency levels and will also allow for greater adherence to quality standards.
-Which of the following, if true, would most weaken the argument that Fony Corp. should upgrade its technology?

Choose correct answer/s
A

Employees fear that the new technology will render them obsolete.

B

The company will be able to recover the cost of the technology within four years of implementation.

C

The new technology is expected to reduce the company's overall cost of production.

D

The company's main client is threatening legal action after it had to recall nearly 2 million notebooks owing to defective batteries.

E

The technology which the company is considering adopting was recently developed and has not yet been successfully implemented in a real business context.

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Question 6
Multiple Choice

An example of change in competition is ________ .

Choose correct answer/s
A
U.S. manufactured Toyota vehicles
B
collapse of Enron Corporation
C
Iraq-U.S. war
D
increased interest in urban living
E
a decrease in interest rates
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Question 7
Multiple Choice

A paper sales company designs and offers a new method of purchasing and shipping commercial quantities of paper through its Web site. The company used to do its business through its sales representative. This is an example of a(n) ________ change.

Choose correct answer/s
A
accidental
B
secondary
C
planned
D
cognitive
E
integrated
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Question 8
Multiple Choice

________ are persons who act as catalysts and assume the responsibility for managing refinement activities.

Choose correct answer/s
A
Early adopters
B
Free riders
C
Laggards
D
Change agents
E
Whistle-blowers
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Question 9
True/False

Companies with dominant market share are less susceptible to the forces of change than smaller businesses.

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True
False
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Question 10
Essay

What are the various forces that make it necessary for organizations to change?

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Question 11
Essay

Who are change agents?

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Question 12
Essay

Define change agent and describe where change is most likely to come from. Compare who is most likely to be an agent of change and who is most likely to resist change. Explain your answer.

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Question 13
Multiple Choice

Management of a company threatens to close a manufacturing plant in the company whose employees are resisting an across-the-board pay cut. But this threat is actually untrue. In this case, which of the following tactics of overcoming resistance to change is being used by the management?

Choose correct answer/s
A
procedural fairness
B
negotiation
C
conciliation
D
manipulation
E
arbitration
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Question 14
Multiple Choice

Which of the following reactions from employees is preferable as a response to change?

Choose correct answer/s
A
silence
B
apathy
C
resignation
D
open discussion
E
increase in the use of sick time
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Question 15
Multiple Choice

It is easiest for management to deal with resistance when it is ________ .

Choose correct answer/s
A
concealed
B
deferred
C
passive
D
implicit
E
overt
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Question 16
Multiple Choice

A(n) ________ resistance to change clouds the link between the change and the reaction to it and may surface weeks, months, or even years later.

Choose correct answer/s
A
overt
B
immediate
C
active
D
explicit
E
deferred
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Question 17
Multiple Choice

Which of the following resistances to change is overt and immediate?

Choose correct answer/s
A
loss of loyalty
B
increased absenteeism
C
loss of motivation
D
increased error
E
complaint
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Question 18
Multiple Choice

Which of the following resistances to change is implicit?

Choose correct answer/s
A
strike
B
absenteeism
C
resignation
D
complaint
E
work slowdown
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Question 19
Multiple Choice

Organizations have built-in mechanisms-like their selection processes and formalized regulations-to produce stability. When an organization is confronted with change, these mechanisms act as a counterbalance to sustain stability. Which of the following organizational sources of resistance to change is represented by these mechanisms?

Choose correct answer/s
A
group inertia
B
selective information processing
C
employee-orientation
D
structural inertia
E
product-orientation
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Question 20
Multiple Choice

Which of the following is an example of an individual source of resistance to change?

Choose correct answer/s
A
limited focus of change
B
product orientation
C
fear of the unknown
D
structural inertia
E
employee orientation
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