Organizational Change

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Question 1
Free
Multiple Choice

 Color Cosmetics, whose target market comprises only female customers, has now introduced a new range of products for the male population. It came up with new strategies and advertisements to reach the new target market. It did so to maintain a competitive advantage in the industry. Which of the following strategies did the company apply to compete more effectively?

Choose correct answer/s
A

Globalization

B

Environmental scanning

C

Organizational change

D

Strategic review process

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Question 2
Free
Multiple Choice

 Which of the following is a most cited reason why organizations initiate change?

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A

To satisfy customers

B

To motivate employees

C

To improve performance

D

To avoid monotony

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Question 3
Free
Multiple Choice

 Innovative products having attributes that appear to satisfy only a small subset of the market and often do not initially appear to be very compelling or valuable are referred to as

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A

sustainable technologies.

B

core competencies.

C

disruptive technologies.

D

value propositions.

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Question 4
Free
Multiple Choice

 Which of the following statements best describes sustainable technologies?

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A

They focus on developing overall scale economies and global efficiency instead of catering to local tastes.

B

They improve the performance of established products, along the dimensions of performance that mainstream customers in major markets have historically valued.

C

They are the processes that organizations go through to better achieve their purpose by adapting themselves according to internal phenomena.

D

They are the innovative forces that usually appear in market peripheries and have attributes that only a small portion of the population currently value.

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Question 5
Free
Multiple Choice

 Inertia refers to the

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A

inability of organizations to change as rapidly as the environment.

B

process by which change emerges from individuals as they innovate.

C

ability to send massive amounts of data in increasingly unique formats.

D

process where change efforts are planned from top-down directives.

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Question 6
Multiple Choice

 Which of the following statements about globalization is true?

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A
Customization becomes easy as global competitors seek production efficiencies.
B
Globalization has led to rivals coming from afar into home markets.
C
It is not necessary for firms to customize their products to expand globally.
D
Globalization hasn't changed the dynamics of the workforce.
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Question 7
Multiple Choice

 Walmart introduced electronic scanning of uniform product codes at the point of sale years ahead of most of its competitors. This is an example of both _____ change.

Choose correct answer/s
A
reactive and transformative
B
proactive and transformative
C
proactive and incremental
D
reactive and incremental
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Question 8
Multiple Choice

 Based on the results of SWOT analysis, the corporate strategy department of an organization made some changes to the organizational structure in an attempt to improve the efficiency and effectiveness of the organizational activities. This scenario is an example of _____ change.

Choose correct answer/s
A
organic
B
reactive
C
planned
D
transformative
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Question 9
Multiple Choice

 A production team at TriCo Inc. came up with a way to reorganize its work station so as to greatly reduce the setup time required for new production runs. Within a year, other production teams throughout the company had reorganized their work stations to match. The efficiencies gained were the result of _____ change.

Choose correct answer/s
A
organic
B
transformative
C
planned
D
reactive
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Question 10
Multiple Choice

 The management of an organization realized that their employees' performance kept deteriorating and many employees decided to quit due to unknown reasons. After probing, they realized that their competitors were offering a better compensation which attracted most of the employees. Therefore, the management made reasonable changes to the compensation system that enabled good performers to receive more incentives and recognition. Identify the change that has been implemented.

Choose correct answer/s
A
Organic change
B
Reactive change
C
Transformative change
D
Incremental change
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Question 11
Multiple Choice

 A process in which change is initiated based on some anticipatory event or opportunity on the horizon is known as _____ change.

Choose correct answer/s
A
planned
B
organic
C
incremental
D
proactive
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Question 12
Multiple Choice

 GudGadgets is a leading manufacturing company. It used a particular raw material as the base for manufacturing most of its products. Due to some recent events, the government banned the overall supply of that raw material. As a result, the company had to switch to another raw material. This called for a change in the machines and other processes involved in manufacturing its products. The company stopped the production of some established products and introduced new products to remain competitive. This scenario is an example of _____ change.

Choose correct answer/s
A
transformative
B
organic
C
incremental
D
planned
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Question 13
Multiple Choice

 A process in which small improvements or changes are made to processes and approaches on an ongoing basis is known as _____ change.

Choose correct answer/s
A
transformative
B
reactive
C
organic
D
incremental
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Question 14
Multiple Choice

 Which of the following creates the spark needed to begin the change process?

Choose correct answer/s
A
Innovation
B
Differentiation
C
Dissatisfaction
D
Inertia
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Question 15
Multiple Choice

 Which of the following helps change leaders build dissatisfaction?

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A
Creating proper alignment between an organization and its strategy
B
Improving experimentation while simultaneously reinforcing efficiency and cost effectiveness
C
Reducing the involvement of pivotal individuals in the process and concealing the vision for change
D
Engaging in benchmarking or internal and external performance/opportunity gap analyses
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Question 16
Multiple Choice

 To motivate change, managers should create effective models that are

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A
sophisticated and assessable.
B
desirable, feasible, and relevant.
C
complicated and implementable.
D
clear, structured, and expensive.
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Question 17
Multiple Choice

 Which of the following is the first step involved in the change process?

Choose correct answer/s
A
Communicating change model
B
Creating dissatisfaction
C
Developing an implementation process
D
Creating a desirable model
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Question 18
Multiple Choice

 In the formula D × M × P > Rc + Cc, what does Rc represent?

Choose correct answer/s
A
Root cause
B
Ritualized combatants
C
Resistance to change
D
Running cases
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Question 19
Multiple Choice

 In a company meeting, Peter, the CEO, is pointing to disappointing sales results and to the ways competitors in the industry are gaining competitive advantages. Peter is in what stage of the change process?

Choose correct answer/s
A
Creating dissatisfaction
B
Communicating a change model
C
Developing an implementation process
D
Creating a desirable model
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Question 20
Multiple Choice

 According to Kotter, which of the following should leaders do first while implementing change?

Choose correct answer/s
A
Develop a vision.
B
Institutionalize changes in the culture.
C
Establish a sense of urgency.
D
Plan for and create short-term wins.
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