Organizational Change

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Question 1

Free

Multiple Choice

Color Cosmetics, whose target market comprises only female customers, has now introduced a new range of products for the male population. It came up with new strategies and advertisements to reach the new target market. It did so to maintain a competitive advantage in the industry. Which of the following strategies did the company apply to compete more effectively?

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Globalization

Environmental scanning

Organizational change

Strategic review process

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Question 2

Free

Multiple Choice

Which of the following is a most cited reason why organizations initiate change?

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To satisfy customers

To motivate employees

To improve performance

To avoid monotony

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Question 3

Free

Multiple Choice

Innovative products having attributes that appear to satisfy only a small subset of the market and often do not initially appear to be very compelling or valuable are referred to as

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sustainable technologies.

core competencies.

disruptive technologies.

value propositions.

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Question 4

Free

Multiple Choice

Which of the following statements best describes sustainable technologies?

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They focus on developing overall scale economies and global efficiency instead of catering to local tastes.

They improve the performance of established products, along the dimensions of performance that mainstream customers in major markets have historically valued.

They are the processes that organizations go through to better achieve their purpose by adapting themselves according to internal phenomena.

They are the innovative forces that usually appear in market peripheries and have attributes that only a small portion of the population currently value.

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Question 5

Free

Multiple Choice

Inertia refers to the

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inability of organizations to change as rapidly as the environment.

process by which change emerges from individuals as they innovate.

ability to send massive amounts of data in increasingly unique formats.

process where change efforts are planned from top-down directives.

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Question 6

Multiple Choice

Which of the following statements about globalization is true?

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Customization becomes easy as global competitors seek production efficiencies.

Globalization has led to rivals coming from afar into home markets.

It is not necessary for firms to customize their products to expand globally.

Globalization hasn't changed the dynamics of the workforce.

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Question 7

Multiple Choice

Walmart introduced electronic scanning of uniform product codes at the point of sale years ahead of most of its competitors. This is an example of both _____ change.

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reactive and transformative

proactive and transformative

proactive and incremental

reactive and incremental

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Question 8

Multiple Choice

Based on the results of SWOT analysis, the corporate strategy department of an organization made some changes to the organizational structure in an attempt to improve the efficiency and effectiveness of the organizational activities. This scenario is an example of _____ change.

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organic

reactive

planned

transformative

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Question 9

Multiple Choice

A production team at TriCo Inc. came up with a way to reorganize its work station so as to greatly reduce the setup time required for new production runs. Within a year, other production teams throughout the company had reorganized their work stations to match. The efficiencies gained were the result of _____ change.

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organic

transformative

planned

reactive

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Question 10

Multiple Choice

The management of an organization realized that their employees' performance kept deteriorating and many employees decided to quit due to unknown reasons. After probing, they realized that their competitors were offering a better compensation which attracted most of the employees. Therefore, the management made reasonable changes to the compensation system that enabled good performers to receive more incentives and recognition. Identify the change that has been implemented.

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Organic change

Reactive change

Transformative change

Incremental change

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Question 11

Multiple Choice

A process in which change is initiated based on some anticipatory event or opportunity on the horizon is known as _____ change.

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planned

organic

incremental

proactive

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Question 12

Multiple Choice

GudGadgets is a leading manufacturing company. It used a particular raw material as the base for manufacturing most of its products. Due to some recent events, the government banned the overall supply of that raw material. As a result, the company had to switch to another raw material. This called for a change in the machines and other processes involved in manufacturing its products. The company stopped the production of some established products and introduced new products to remain competitive. This scenario is an example of _____ change.

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transformative

organic

incremental

planned

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Question 13

Multiple Choice

A process in which small improvements or changes are made to processes and approaches on an ongoing basis is known as _____ change.

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transformative

reactive

organic

incremental

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Question 14

Multiple Choice

Which of the following creates the spark needed to begin the change process?

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Innovation

Differentiation

Dissatisfaction

Inertia

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Question 15

Multiple Choice

Which of the following helps change leaders build dissatisfaction?

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Creating proper alignment between an organization and its strategy

Improving experimentation while simultaneously reinforcing efficiency and cost effectiveness

Reducing the involvement of pivotal individuals in the process and concealing the vision for change

Engaging in benchmarking or internal and external performance/opportunity gap analyses

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Question 16

Multiple Choice

To motivate change, managers should create effective models that are

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sophisticated and assessable.

desirable, feasible, and relevant.

complicated and implementable.

clear, structured, and expensive.

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Question 17

Multiple Choice

Which of the following is the first step involved in the change process?

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Communicating change model

Creating dissatisfaction

Developing an implementation process

Creating a desirable model

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Question 18

Multiple Choice

In the formula D × M × P > Rc + Cc, what does Rc represent?

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Root cause

Ritualized combatants

Resistance to change

Running cases

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Question 19

Multiple Choice

In a company meeting, Peter, the CEO, is pointing to disappointing sales results and to the ways competitors in the industry are gaining competitive advantages. Peter is in what stage of the change process?

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Creating dissatisfaction

Communicating a change model

Developing an implementation process

Creating a desirable model

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Question 20

Multiple Choice

According to Kotter, which of the following should leaders do first while implementing change?

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Develop a vision.

Institutionalize changes in the culture.

Establish a sense of urgency.

Plan for and create short-term wins.

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