Organizational Culture

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Question 1
Free
Multiple Choice

 An organization's _____ defines how people think, feel, and act, and it moves at an almost subconscious level.

Choose correct answer/s
A

structure

B

design

C

culture

D

strategy

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Question 2
Free
Multiple Choice

 Which of the following is a characteristic of an organization's culture?

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A

Culture is unchangeable.

B

Culture is unrelated to performance.

C

Culture is dynamic.

D

A company's culture can be easily copied by competitors.

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Question 3
Free
Multiple Choice

 When a Ritz-Carlton employee went above and beyond what was asked to create a memorable experience for guests, he was

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A

following formal, written organizational rules and guidelines.

B

disregarding organizational assumptions.

C

showing a lack of organizational commitment.

D

following the informal rules embodied in organizational culture.

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Question 4
Free
Multiple Choice

 When employees of Hewlett-Packard had difficulty adjusting to a changing marketplace and a new CEO, they demonstrated a(n)

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A

strong culture.

B

weak culture.

C

passive culture.

D

aggressive culture.

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Question 5
Free
Multiple Choice

 The employees of Konakoala Company are in high agreement about company values but have little passion for them. Konakoala's culture is

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A

strong.

B

weak.

C

passive.

D

aggressive.

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Question 6
Multiple Choice

 Which of the following is a disadvantage of a strong culture?

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A
A strong culture seldom influences an organization's performance.
B
A strong culture tends to be difficult to change.
C
In a strong culture, the goals are unclear.
D
A strong culture requires more coordination and monitoring.
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Question 7
Multiple Choice

 Which of the following is the best example of an organization with a weak culture?

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A
TechPark is a company characterized by low levels of agreement among employees about what is valued in the organization.
B
The employees of Z-Gadgets, a manufacturing company, experience role clarity, in which they operate autonomously with little monitoring.
C
The performance of ElectronicZone tends to fluctuate, wherein it's good under stable environments and very poor under turbulent environments.
D
Z-Furn's organizational culture is very inflexible and cannot be easily changed in response to changing environments.
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Question 8
Multiple Choice

 Which of the following characterizes a weak culture?

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A
Employees require less coordination and monitoring
B
High role clarity
C
Allows a company to run more smoothly and quickly
D
No agreement on the firm's values
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Question 9
Multiple Choice

 Which of the following is the best example of an organization with a strong culture?

Choose correct answer/s
A
TechPark is a company characterized by low levels of agreement among employees about what is valued in the organization.
B
The employees of Z-Gadgets, a manufacturing company, experience role ambiguity and therefore they require more coordination and monitoring.
C
The performance of ElectronicZone tends to fluctuate, wherein it's good under stable environments and very poor under turbulent environments.
D
Z-Furn's organizational culture is very flexible and can be easily changed in response to changing environments.
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Question 10
Multiple Choice

 Which of the following is an advantage of a strong culture?

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A
A strong culture has been linked to better levels of performance.
B
Strong cultures increase performance even in turbulent environments.
C
Organizations with strong cultures only encourage ethical behavior.
D
It is a simple and easy task to change the strong culture of an organization.
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Question 11
Multiple Choice

 Which of the following statements about strong cultures is true?

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A
Strong cultures often result in greater role ambiguity.
B
Strong cultures allow a company to run more smoothly and quickly.
C
Strong cultures lead to decreased performance in stable environments.
D
In strong cultures, there are low levels of agreement among employees.
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Question 12
Multiple Choice

 When Ms. Chase interviews prospective employees, she shows them the office layout, the work space, the game room, and the professional awards displayed in the lobby. In doing so, she is sharing the _____ of the company's culture.

Choose correct answer/s
A
artifacts
B
values
C
beliefs
D
assumptions
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Question 13
Multiple Choice

 Ben & Jerry's 5-to-1 policy, whereby executives could not earn more than five times the amount of the lowest-paid employee, is an example of a company's

Choose correct answer/s
A
cultural artifacts.
B
cultural beliefs and values.
C
cultural assumptions.
D
mission.
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Question 14
Multiple Choice

 Which of the following best describes an organization's artifacts?

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A
Day-to-day behaviors that can be observed
B
The underlying essence of why members of an organization act as they do
C
Relational factors between an organization's culture and its performance
D
Aspects deemed important by members of an organization
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Question 15
Multiple Choice

 Which of the following statements is true of the levels of organizational culture?

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A
Assumptions are deeply embedded in an organization's culture.
B
It is quite difficult to note the artifacts present in an organization.
C
Assumptions are the meanings that members of an organization attach to artifacts.
D
Values are visible organizational structures, processes, and languages.
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Question 16
Multiple Choice

 Which of the following refers to an organization's assumptions?

Choose correct answer/s
A
Aspects deemed important by members of an organization
B
Relational factors between an organization's culture and its performance
C
The underlying essence of why members of an organization act as they do
D
Day-to-day behaviors that can be observed
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Question 17
Multiple Choice

 Which of the following levels of organizational culture refers to the visible organizational structures, processes, and languages?

Choose correct answer/s
A
Artifacts
B
Values
C
Assumptions
D
Beliefs
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Question 18
Multiple Choice

 _____ refer to the meanings that members of an organization attach to visible aspects of a firm.

Choose correct answer/s
A
Artifacts
B
Values and beliefs
C
Assumptions
D
Objectives
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Question 19
Multiple Choice

 Which of the following is a source from which a firm's culture develops?

Choose correct answer/s
A
The employees' skill set
B
The suppliers and customers
C
The organization's competitors
D
The founder of the organization
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Question 20
Multiple Choice

 Which of the following statements is true of the role of founders in influencing culture?

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A
The founders take the least risk and therefore do not feel as much anxiety as their employees.
B
In allowing values to trump economics, founders tend to have a weak influence on the company's culture.
C
A founder cannot make any risky decisions as he/she is required to account to everyone in the organization.
D
Founders are uniquely situated to be innovative and to exemplify innovation to their employees.
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