Which of the following terms or phrases best characterizes Zappos' organizational structure?
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Centralized
Mechanistic
Extremely tall
Extremely flat
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Question 2
Free
Multiple Choice
Organizational design is:
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the process of creating, implementing, and modifying the structure of an organization.
primarily focused on replacing a firm's competitive advantage with competitive parity.
a process that always functions independently of strategy formulation.
primarily focused on formulating effective strategies, not implementing them.
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Question 3
Free
Multiple Choice
What was one of the reasons for Jerry Yang's failure at Yahoo?
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Jerry made many necessary changes to the company's organizational structure.
Jerry established a successful organizational structure and culture, but could not assert control.
Jerry's preference for obtaining consensus among his managers led to bickering and infighting.
Jerry focused most strategic changes on improving user experience and increasing advertising revenues.
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Question 4
Free
Multiple Choice
Why does strategy implementation often require changes within an organization?
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Strategy implementation is less important than strategy formulation.
Strategy implementation transforms strategy into actions and business models.
Strategy always follows structure.
Strategy implementation does not affect resource allocation and power distribution within an organization.
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Question 5
Free
Multiple Choice
Which of the following statements is true of strategy in an organization?
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Strategy implementation is considered unsuccessful if it requires changes within an organization.
To implement a strategy successfully, an organization's structure must be rigid.
Strategy implementation does not affect resource allocation and power distribution within an organization.
Organizational structure must follow strategy in order for firms to achieve superior performance.
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Question 6
Multiple Choice
To maintain its core competency of providing a superior customer experience in the face of explosive growth, Zappos split the organization into 10 standalone units.Which of the following does this scenario best illustrate?
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How an organization accommodates strategy implementation through a flexible organizational structure
How strategy implementation has an effect on resource allocation and power distribution
How an organization demonstrates organizational inertia, and therefore sets the stage for the firm's subsequent failure
How an organization optimizes its organizational structure to the current situation
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Question 7
Multiple Choice
What most likely happens when a firm optimizes its organizational structure to its current situation?
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It plants the seed of subsequent failure: the tightly coupled system can break apart when internal or external pressures occur.
It achieves superior performance.
It makes it difficult for managers to make the necessary changes due to its effects on resource allocation and power distribution.
It transforms strategy into actions and business models.
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Question 8
Multiple Choice
A firm's _____ determines how the work efforts of individuals and teams are orchestrated and how resources are distributed.
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norm
culture
structure
control
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Question 9
Multiple Choice
Which of the following real-world scenarios best exemplifies formalization?
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Zappos' focus on allowing its customer service employees to use their own approach rather than depend on scripts
McDonald's use of standard operating procedures across the world
W.L. Gore's associates organizing themselves in project-based teams that are led by sponsors, not bosses
Yahoo's decision to fire its CEO after incurring huge losses
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Question 10
Multiple Choice
Which of the following is an unintended side-effect of a high degree of specialization in an organization?
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Decreased trade-off between breadth and depth of knowledge
Decreased opportunities for the division of labor
Reduced employee satisfaction due to repetition of tasks
Reduced productivity
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Question 11
Multiple Choice
_____ describes the degree to which a task is divided into separate jobs.
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Hierarchy
Formalization
Centralization
Specialization
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Question 12
Multiple Choice
McDonald's uses detailed standard operating procedures throughout the world to ensure product quality.This implies that McDonald's has a high degree of _____ .
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formalization
specialization
decentralization
hierarchy
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Question 13
Multiple Choice
A high degree of formalization in an organization is most likely to _____ .
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improve customer service
slow down decision-making
produce inconsistent results
increase creativity and innovation
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Question 14
Multiple Choice
W.L.Gore & Associates is the inventor of path-breaking new products such as breathable GORE-TEX fabrics, Glide dental floss, and Elixir guitar strings.Which of the following would be most likely to hinder its intention of fostering employee satisfaction, retention, and creativity?
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An extremely formalized organizational structure
A highly organic organizational structure
A low degree of centralization
A flat organization structure
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Question 15
Multiple Choice
W.L.Gore & Associates is organized in such a way that it has no formal job titles, job descriptions, or chains of command.This implies that it has:
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a formalized structure.
a decentralized structure.
organizational inertia.
a top-down management style.
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Question 16
Multiple Choice
Which of the following is true of W.L.Gore & Associates, which has a lattice organizational form?
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It has a high degree of centralization.
All employees are empowered to speak to all other employees in the organization.
Its culture has been linked to lower employee satisfaction and retention.
The degree to which a task is divided into separate jobs is high.
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Question 17
Multiple Choice
Which of the following statements about W.L.Gore & Associates best supports the fact that it is organized in an informal and decentralized manner?
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W.L. Gore & Associates' employees are organized by their seniors into teams that are led by sponsors, not bosses.
W.L. Gore & Associates prefers e-mail communication to face-to-face communication.
W.L. Gore & Associates is characterized by a vertical organizational form.
W.L. Gore & Associates refers to its employees as associates rather than employees.
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Question 18
Multiple Choice
How does W.L.Gore exemplify founder imprinting?
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Gore consistently ranks among the top 25 of Fortune's "100 Best Companies to Work For" list.
W. L. Gore & Associates is organized in a formal and centralized manner.
The compensation of Gore associates is decided through a peer review system.
The four core values articulated by Bill Gore guide the company and its associates to this day.
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Question 19
Multiple Choice
_____ refers to the degree to which decision making is concentrated at the top of the organization.
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Specialization
Formalization
Naturalization
Centralization
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Question 20
Multiple Choice
Which of the following did management at Zappos do to reduce the level of formalization in their organization?
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They avoided asking their customer service reps in call centers to follow a detailed script.
They increased their reliance on drop-shipment orders.
They established top-down management as their primary strategy.
They put an end to the practice that enabled employees to horizontally rotate to different jobs once they had mastered a particular job.