Organizational Design: Structure,culture,and Control

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Question 1
Free
Multiple Choice

Which of the following terms or phrases best characterizes Zappos' organizational structure?

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A

centralized

B

mechanistic

C

extremely tall

D

extremely flat

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Question 2
Free
Multiple Choice

Organizational design is

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A

the process of creating, implementing, and modifying the structure of an organization.

B

primarily focused on replacing a firm's competitive advantage with competitive parity.

C

a process that always functions independently of strategy formulation.

D

primarily focused on formulating effective strategies, not implementing them.

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Question 3
Free
Multiple Choice

What was one of the reasons for Jerry Yang's failure at Yahoo?

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A

Jerry made many necessary changes to the company's organizational structure.

B

Jerry established a successful organizational structure and culture, but could not assert control.

C

Jerry's preference for obtaining consensus among his managers led to bickering and infighting.

D

Jerry focused most strategic changes on improving user experience and increasing advertising revenues.

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Question 4
Free
Multiple Choice

Why does strategy implementation often require changes within an organization?

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A

Strategy implementation is less important than strategy formulation.

B

Strategy implementation transforms strategy into actions and business models.

C

Strategy always follows structure.

D

Strategy implementation does not affect resource allocation and power distribution within an organization.

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Question 5
Free
Multiple Choice

Which of the following statements is true of strategy in an organization?

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A

Strategy implementation is considered unsuccessful if it requires changes within an organization.

B

To implement a strategy successfully, an organization's structure must be rigid.

C

Strategy implementation does not affect resource allocation and power distribution within an organization.

D

Organizational structure must follow strategy in order for firms to achieve superior performance.

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Question 6
Multiple Choice

To maintain its core competency of providing a superior customer experience in the face of explosive growth,Zappos split the organization into 10 standalone units.Which of the following does this scenario best illustrate?

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A
how an organization accommodates strategy implementation through a flexible organizational structure
B
how strategy implementation has an effect on resource allocation and power distribution
C
how an organization demonstrates organizational inertia, and therefore sets the stage for the firm's subsequent failure
D
how an organization optimizes its organizational structure to the current situation
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Question 7
Multiple Choice

What most likely happens when a firm optimizes its organizational structure to its current situation?

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A
It plants the seed of subsequent failure: the tightly coupled system can break apart when internal or external pressures occur.
B
It achieves superior performance.
C
It makes it difficult for managers to make the necessary changes due to its effects on resource allocation and power distribution.
D
It transforms strategy into actions and business models.
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Question 8
Multiple Choice

A firm's _____ determines how the work efforts of individuals and teams are orchestrated and how resources are distributed.

Choose correct answer/s
A
norm
B
culture
C
structure
D
control
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Question 9
Multiple Choice

Which of the following real-world scenarios best exemplifies formalization?

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A
Zappos' focus on allowing its customer service employees to use their own approach rather than depend on scripts
B
McDonald's use of standard operating procedures across the world
C
W. L. Gore's associates organizing themselves in project-based teams that are led by sponsors, not bosses
D
Yahoo's decision to fire its CEO after incurring huge losses
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Question 10
Multiple Choice

Which of the following is an unintended side effect of a high degree of specialization in an organization?

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A
decreased trade-off between breadth and depth of knowledge
B
decreased opportunities for the division of labor
C
reduced employee satisfaction due to repetition of tasks
D
reduced productivity
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Question 11
Multiple Choice

_____ describes the degree to which a task is divided into separate jobs.

Choose correct answer/s
A
Hierarchy
B
Formalization
C
Centralization
D
Specialization
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Question 12
Multiple Choice

McDonald's uses detailed standard operating procedures throughout the world to ensure product quality.This implies that McDonald's has a high degree of

Choose correct answer/s
A
formalization.
B
specialization.
C
decentralization.
D
hierarchy.
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Question 13
Multiple Choice

A high degree of formalization in an organization is most likely to

Choose correct answer/s
A
improve customer service.
B
slow down decision making.
C
produce inconsistent results.
D
increase creativity and innovation.
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Question 14
Multiple Choice

W.L.Gore & Associates is the inventor of path-breaking new products such as breathable GORE-TEX fabrics,Glide dental floss,and Elixir guitar strings.Which of the following would be most likely to hinder its intention of fostering employee satisfaction,retention,and creativity?

Choose correct answer/s
A
an extremely formalized organizational structure
B
a highly organic organizational structure
C
a low degree of centralization
D
a flat organization structure
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Question 15
Multiple Choice

W.L.Gore & Associates is organized in such a way that it has no formal job titles,job descriptions,or chains of command.This implies that it has

Choose correct answer/s
A
a formalized structure.
B
a decentralized structure.
C
organizational inertia.
D
a top-down management style.
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Question 16
Multiple Choice

Which of the following is true of W.L.Gore & Associates,which has a lattice organizational form?

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A
It has a high degree of centralization.
B
All employees are empowered to speak to all other employees in the organization.
C
Its culture has been linked to lower employee satisfaction and retention.
D
The degree to which a task is divided into separate jobs is high.
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Question 17
Multiple Choice

Which of the following statements about W.L.Gore & Associates best supports the fact that it is organized in an informal and decentralized manner?

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A
W. L. Gore & Associates' employees are organized by their seniors into teams that are led by sponsors, not bosses.
B
W. L. Gore & Associates prefers e-mail communication to face-to-face communication.
C
W. L. Gore & Associates is characterized by a vertical organizational form.
D
W. L. Gore & Associates refers to its employees as associates rather than employees.
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Question 18
Multiple Choice

How does W.L.Gore exemplify founder imprinting?

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A
Gore consistently ranks among the top 25 of Fortune's "100 Best Companies to Work For" list.
B
W. L. Gore & Associates is organized in a formal and centralized manner.
C
The compensation of Gore associates is decided through a peer review system.
D
The four core values articulated by Bill Gore guide the company and its associates to this day.
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Question 19
Multiple Choice

_____ refers to the degree to which decision making is concentrated at the top of the organization.

Choose correct answer/s
A
Specialization
B
Formalization
C
Naturalization
D
Centralization
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Question 20
Multiple Choice

Which of the following did management at Zappos do to reduce the level of formalization in their organization?

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A
They avoided asking their customer service reps in call centers to follow a detailed script.
B
They increased their reliance on drop-shipment orders.
C
They established top-down management as their primary strategy.
D
They put an end to the practice that enabled employees to horizontally rotate to different jobs once they had mastered a particular job.
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