Planning And Global Setting

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Question 1
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 Good managers understand that plans should grow and change to meet shifting conditions.

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Question 2
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 A desired future circumstance or condition that the organization attempts to realize is a goal.

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Question 3
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 Goals specify today's means; plans specify future ends.

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Question 4
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 Planning is the act of determining the organization's goals and defining the means for achieving them.

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Question 5
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 Planning cannot tame a turbulent environment.

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Question 6
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 Operational plans and goals are the responsibility of middle managers.

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Question 7
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 The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical level and the operational level.

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Question 8
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 Defining operational goals and plans occurs in the execution phase of the organizational planning process.

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Question 9
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 Tactical goals and plans are the responsibility of frontline managers and supervisors.

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Question 10
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 Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve for the organization to reach its overall goals.

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Question 11
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 Tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the company's strategy.

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Question 12
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 A broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization from similar types, refers to a business plan.

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Question 13
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 Strategic goals pertain to the organization as a whole rather than to specific divisions or departments.

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Question 14
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 Tactical goals are specific, measurable results that are expected from departments, work groups, and individuals within the organization.

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Question 15
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 Normally, it is the top manager's job to make the broad strategic plan and identify specific tactical plans.

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Question 16
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 Operational planning specifies plans for department managers, supervisors, and individual employees.

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Question 17
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 Goals are stated in quantitative terms.

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Question 18
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 Providing innovative solutions to customer needs is a goal that would be placed in the internal business process category on a strategy map.

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Question 19
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 A strategy map is a visual representation of the key drivers of an organization's success and shows how specific goals and plans in each area are linked.

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Question 20
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 An organization's mission describes its reason for existence.

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