Planning is the act of determining the organization's goals and defining the means for achieving them.
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Question 5
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Planning cannot tame a turbulent environment.
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Question 6
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Operational plans and goals are the responsibility of middle managers.
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Question 7
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The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical level and the operational level.
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Question 8
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Defining operational goals and plans occurs in the execution phase of the organizational planning process.
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Question 9
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Tactical goals and plans are the responsibility of frontline managers and supervisors.
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Question 10
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Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve for the organization to reach its overall goals.
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Question 11
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Tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the company's strategy.
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Question 12
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A broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization from similar types, refers to a business plan.
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Question 13
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Strategic goals pertain to the organization as a whole rather than to specific divisions or departments.
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Question 14
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Tactical goals are specific, measurable results that are expected from departments, work groups, and individuals within the organization.
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Question 15
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Normally, it is the top manager's job to make the broad strategic plan and identify specific tactical plans.
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Question 16
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Operational planning specifies plans for department managers, supervisors, and individual employees.
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Question 17
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Goals are stated in quantitative terms.
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Question 18
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Providing innovative solutions to customer needs is a goal that would be placed in the internal business process category on a strategy map.
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Question 19
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A strategy map is a visual representation of the key drivers of an organization's success and shows how specific goals and plans in each area are linked.
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Question 20
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An organization's mission describes its reason for existence.