Process-flow Analysis

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Questions Bank

The Operations Function
Operations and Supply Chain Strategy
Product Design
Process Selection
Service Delivery System Design
Process-Flow Analysis
Lean Thinking and Lean Systems
Managing Quality
Quality Control and Improvement
Forecasting
Capacity Planning
Scheduling Operations
Project Planning and Scheduling
Independent Demand Inventory
Materials Requirements Planning and ERP
Supply Chain Management
Sourcing
Global Logistics

All Questions

Question 1

Free

Multiple Choice

If I denotes the average inventory in the system,T denotes the average throughput time,and R denotes the average flow rate of the system,then by Little's Law,

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I = T/R.

T = I + R.

I = R/T.

R = I/T.

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Question 2

Free

Multiple Choice

Which of the following would NOT be changed due to process flow analysis?

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Raw materials

Product or service design

Job design

Customers

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Question 3

Free

Multiple Choice

The first step in process flowcharting is to

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draw the flowchart.

break the process down into blocks.

assemble an appropriate team to do the flowcharting.

select an appropriate transformation process for analysis.

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Question 4

Free

Multiple Choice

Which of the following statements about Little's Law is NOT correct?

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Little's Law cannot be applied to service operations.

Little's Law relates the average number of units in the system to average throughput time and average flow rate.

Little's Law includes processing and waiting time.

Little's Law assumes that the system is in steady state.

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Question 5

Free

Multiple Choice

Analysis of the flow of information

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is necessary only if management wants tight control of the system.

is more important than materials flow.

should always accompany an analysis of materials flow.

is of concern only to service industries.

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Question 6

Multiple Choice

Which of the following is NOT one of the four principles of process redesign?

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Organize around outcomes, not tasks.

Have the people who do the work process their own information.

Eliminate unnecessary steps in the process.

Automate the remaining steps in the process.

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Question 7

Multiple Choice

Process elements that might be changed when improving a process include

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job design.

product or service design.

equipment or tools.

all of the above.

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Question 8

Multiple Choice

Which of the following statements regarding business process reengineering (BPR)is NOT true?

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BPR is a term coined by Hammer and Champy in the book called "Reengineering the Corporation."

BPR refers to extensive process redesign.

BPR simplifies processes and eliminates the non-value added elements from the process.

BPR is synonymous to the total quality management approach of process improvement.

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Question 9

Multiple Choice

A service blueprint

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shows all points of interaction between the customer and the service providers.

contains a "line of visibility."

includes front-office and back-office process flows.

has all of the above features.

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Question 10

Multiple Choice

A service blueprint is used to analyze and manage the service process because it involves

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the identification of flows, bottlenecks, and customer interaction points.

the design of the services advertising campaign.

the identification of the consumer benefit concept.

all of the above.

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Question 11

Multiple Choice

Elements of a system include all of the following EXCEPT

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outputs.

suppliers.

customers.

specifications.

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Question 12

Multiple Choice

In a process thinking philosophy,it is important to

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view the functional disciplines in isolation of one another so that problems can be easily identified.

understand that the value of the individual parts is greater in sum than the value of the system itself.

view the functional disciplines as a collection of business processes emphasizing the cross-functional nature of decision making.

understand that optimization in decision making can only occur by disaggregating large-scale process problems into small problems more easily quantified and solved.

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Question 13

Multiple Choice

Symbols used within a typical flowchart include all of the following EXCEPT

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a trapezoid, representing a work queue.

an oval, representing the start or end of a process.

an arrow, representing the flow of the work.

a rectangle, representing a work activity.

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Question 14

Multiple Choice

Little's Law,in a manufacturing process,relates to

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average throughput time, average inventory, and efficiency of a process.

average inventory, average queue length, and average flow rate of a process.

average inventory, average throughput time, and average flow rate of a process.

average flow rate, average inventory, and average utilization of a process.

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Question 15

Multiple Choice

A bank has an average of 10 customers per hour arriving into the system,and it takes an average of 30 minutes for the clerk to complete a transaction with a customer.What is the average length of the queue in the bank?

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20 customers

5 customers

3 customers

None of the above

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Question 16

Multiple Choice

Throughput time is

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the same as the bottleneck.

the maximum capacity minus the minimum capacity of a process.

the time from when processing begins until a product or service is complete.

applicable to customers served in a service process, but not product manufacturing.

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Question 17

Multiple Choice

Capacity is

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the average rate of output of a process.

the maximum rate of output of a process.

the difference between the maximum and minimum rates of output of a process.

the ratio between output and input.

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Question 18

Multiple Choice

A bottleneck is

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a resource that has the smallest capacity.

a resource that can affect the flow rate of a production process.

a resource that can determine the capacity of the entire process.

all of the above.

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Question 19

Multiple Choice

Flow rate is

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the same as process capacity.

measured in units per day.

useful for manufacturing but not service delivery processes.

the least of either supply, demand, or capacity.

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Question 20

Multiple Choice

Which of the following statements is/are correct?
(1)It is important for flowchart analysis to have a specific improvement goal in mind
(e)g.,reduce throughput time).
(2)It is important for flowchart analysis to only use the common flowchart symbols
When creating the flowchart to avoid any confusion.

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Only statement (1) is correct.

Only statement (2) is correct.

Both statements are correct.

Both statements are incorrect.

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Process-flow Analysis

If I denotes the average inventory in the system,T denotes the average throughput time,and R denotes the average flow rate of the system,then by Little's Law,

Which of the following would NOT be changed due to process flow analysis?

The first step in process flowcharting is to

Which of the following statements about Little's Law is NOT correct?

Analysis of the flow of information

Which of the following is NOT one of the four principles of process redesign?

Process elements that might be changed when improving a process include

Which of the following statements regarding business process reengineering (BPR)is NOT true?

A service blueprint

A service blueprint is used to analyze and manage the service process because it involves

Elements of a system include all of the following EXCEPT

In a process thinking philosophy,it is important to

Symbols used within a typical flowchart include all of the following EXCEPT

Little's Law,in a manufacturing process,relates to

A bank has an average of 10 customers per hour arriving into the system,and it takes an average of 30 minutes for the clerk to complete a transaction with a customer.What is the average length of the queue in the bank?

Throughput time is

Capacity is

A bottleneck is

Flow rate is

Which of the following statements is/are correct?(1)It is important for flowchart analysis to have a specific improvement goal in mind(e)g.,reduce throughput time).(2)It is important for flowchart analysis to only use the common flowchart symbolsWhen creating the flowchart to avoid any confusion.