Product And Service Design

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Question 1

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Global teams provide diversity while eliminating conflicts and miscommunication.

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Question 2

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A house of quality is achieved when no department in a single location has more than 15 percent rejects.

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Question 3

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Concurrent engineering is another term for sequential development.

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Question 4

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One of the main advantages of standardization is that it increases the potential variety of products.

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Question 5

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A disadvantage of standardization is the possibility of standardizing designs too early, which may make them difficult to modify in the future.

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Question 6

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Reducing consumer choices makes service more efficient.

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Question 7

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Modular design increases the costs of purchasing and controlling inventory compared to nonmodular.

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Question 8

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Product failures can be easier to remedy with modular design.

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Question 9

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One motivation for an organization to redesign its product or service is to avoid the alternative of downsizing the organization.

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Question 10

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The main forces that initiate product or service design or redesign are market opportunities or threats.

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Question 11

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A service blueprint is quite similar to an architectural drawing.

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Question 12

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The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.

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Question 13

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To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products.

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Question 14

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Many U.S. manufacturers are now shifting their focus from products to both product and process improvements.

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Question 15

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Applied research has the objective of achieving commercial applications for new ideas.

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Question 16

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Basic research is done with the expectation that discoveries will have near-term commercial application.

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Question 17

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Design for production takes into account the capabilities of the organization to produce or deliver a given product or service.

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Question 18

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Companies wanting to do business in the European Union must not sell products that contain recycled materials.

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Question 19

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Concurrent engineering brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.

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Question 20

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Concurrent engineering means that at least two engineers are involved in product design at the same time.

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