Productprocess Innovation

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Questions Bank

Introduction to Managing Operations Across the Supply Chain
Operations and Supply Chain Strategy
Managing Processes and Capacity
Extension : A Supplement: Process Mapping and Analysis
Productprocess Innovation
Manufacturing and Service Process Structures
Managing Quality
Extension: A Supplement: Quality Improvement Tools
Managing Inventories
Lean Systems
Customer Service Management
Sourcing and Supply Management
Logistics Management
Demand Planning: Forecasting and Demand Management
Sales and Operations Planning
Materials and Resource Requirements Planning
Project Management
Extension : A Supplement: Advanced Methods for Project Scheduling
Sustainable Operations Managementpreparing for the Future

All Questions

Question 1

Free

Multiple Choice

Which of the following process structures can produce the widest variety of products?

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Job shop

Repetitive process

Continuous flow

Batch operation

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Question 2

Free

Multiple Choice

Which process type is not correctly matched with its descriptive characteristic?

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Project-high complexity

Repetitive process-customized products

Job shop-high flexibility

Continuous flow-low-skilled workers

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Question 3

Free

Multiple Choice

Which of the following types of businesses would most likely use a batch process structure?

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Company that builds cruise ships.

An automotive assembler such as Ford Motor Co.

A glass beverage bottle manufacturer.

A company that produces automobile seats.

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Question 4

Free

Multiple Choice

Wanda Corp.currently uses a job shop process.It wants to maintain the advantages of this but increase efficiency.Wanda should investigate:

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Cellular manufacturing.

Job shop processes.

Mass customization.

Project process.

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Question 5

Free

Multiple Choice

Zanda Corp.wants to have a process structure that has cost advantages similar to continuous or repetitive processes, but wants to produce greater variety than those processes normally allow.Zanda should consider:

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Cellular manufacturing.

Job shop processes.

Mass customization.

Project process.

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Question 6

Multiple Choice

Jones Company has a make-to-order orientation.It most likely does NOT use:

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Continuous process structure.

Cellular manufacturing process structure.

Job shop process structure.

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Question 7

Multiple Choice

Companies with a make-to-stock orientation are most likely to use which of the following process structures?

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Mass customization

Job shop

Repetitive process

They are likely to use any one of these process structures.

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Question 8

Multiple Choice

For which market orientation is accurately forecasting the amount of finished goods needed likely to be the most important for a firm's financial performance?

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Engineer to order

Make to order

Assemble to order

Make to stock

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Question 9

Multiple Choice

Which of the following products is most likely to use an assemble-to-order market orientation?

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An upholstered sofa

A mobile phone

Shampoo

A race car

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Question 10

Multiple Choice

Choose the service type that is correctly matched with one of its key characteristics.

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Service factory-facilities and equipment represent a large proportion of total costs.

Service shop-there is a low degree of customer interaction.

Mass service-transactions are very varied from customer to customer.

Professional service-transactions tend to be fairly standardized.

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Question 11

Multiple Choice

Which of the following is NOT considered in the service process matrix?

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Customization

Volume

Customer interaction

Labor intensity

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Question 12

Multiple Choice

Using technology, such as self-checkouts in grocery stores, to enable customers to complete the service delivery and transaction themselves is most commonly used for:

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Service factories.

Service shops.

Mass services.

Professional services.

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Question 13

Multiple Choice

All of the following are potential benefits of decoupling front and back offices in service processes EXCEPT:

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Standardization across multiple locations.

Economies of scale.

Use of remotely located back office employees.

Easier customization of services.

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Question 14

Multiple Choice

An approach that analyzes the interface between customers and service processes is called:

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Service process matrix.

Service blueprinting.

Process mapping.

Product/process matrix.

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Question 15

Multiple Choice

If you were developing a service blueprint, how would you classify "delivery of gasoline to a service station"?

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Support processes

Physical evidence

Back-office/invisible contact employee actions

Front-office/visible contact employee actions

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Question 16

Multiple Choice

Ensuring that all the right people, equipment, and materials arrive on time is especially challenging when using which layout?

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Fixed-position layout

Functional layout

Service factory layout

Product layout

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Question 17

Multiple Choice

A common goal when designing a functional layout is to:

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Ensure materials arrive on schedule.

Reduce the time and cost of moving people and materials between departments.

Avoid downtime at any workstation.

Balance the flow of materials through the process.

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Question 18

Multiple Choice

Zanadu Corp.has dedicated equipment and workers in a regularly occurring sequence of activities.Zanadu has which type of operations layout?

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Fixed-position layout

Functional layout

Service factory layout

Product layout

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Question 19

Multiple Choice

John Jones, CEO of Joes Corp., is unhappy because each product his company makes takes a unique route through the facility, so processing times tend to be high.His company most likely has a:

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Fixed-position layout.

Sequential action layout.

Functional layout.

Product layout.

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Question 20

Multiple Choice

What is the primary objective of line balancing?

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To minimize the travel time between workstations

To match output rates with actual demand

To minimize materials handling costs

To group similar activities together

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