Strategic Initiatives For Implementing Competitive Advantages

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Questions Bank

Business Driven Technology
Identifying Competitive Advantages
Strategic Initiatives for Implementing Competitive Advantages
Measuring the Success of Strategic Initiatives
Organizational Structures That Support Strategic Initiatives
Valuing Organizational Information
Storing Organizational Information-Databases
Accessing Organizational Information-Data Warehouse
Enabling the Organization-Decision Making
Extending the Organization-Supply Chain Management
Building a Customer-Centric Organization-Customer Relationship Management
Integrating the Organization From End to End-Enterprise Resource Planning
Creating Innovative Organizations
Ebusiness
Creating Collaborative Partnerships
Integrating Wireless Technology in Business
Developing Software to Streamline Operations
Methodologies for Supporting Agile Organizations
Managing Organizational Projects
Developing a 21st-Century Organization
Appendix: Business Basics
Appendix: Business Process
Appendix: Hardware and Software Basics
Appendix: Mis Infrastructures
Appendix: Networks and Telecommunications
Appendix: Information Security
Appendix: Ethics
Appendix: Operations Management
Appendix: Sustainable Mis Infrastructures
Appendix: Business Intelligence
Appendix: Global Information Systems
Appendix: Global Trends

All Questions

Question 1

Free

Multiple Choice

What does supply chain management involve?

Choose correct answer/s

The management of production material flows between and among stages in a supply chain to maximize total supply chain efficiency.

The management of information flows between and among stages in a supply chain to maximize total supply chain costs.

The management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.

None of these.

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Question 2

Free

Multiple Choice

Walmart and Procter & Gamble implemented a tremendously successful SCM system.The system linked Walmart's _ centers directly to Procter & Gamble's _ centers.

Choose correct answer/s

manufacturing; distribution

distribution; manufacturing

stores; distribution

distribution; retail

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Question 3

Free

Multiple Choice

What can effective and efficient supply chain management systems enable an organization to accomplish?

Choose correct answer/s

Increase the power of its buyers.

Increase its supplier power.

Increase switching costs to increase the threat of substitute products or services.

All of these.

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Question 4

Free

Multiple Choice

Which of the following is an organizational result from an effective and efficient supply chain management system?

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Decrease the power of its buyers.

Create entry barriers, thereby reducing the threat of new entrants.

Increase efficiencies while seeking a competitive advantage through cost leadership.

All of these.

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Question 5

Free

Multiple Choice

Charles Schwab recouped the cost of a multimillion-dollar system in less than two years.What type of system was it?

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Supply chain management.

Customer relationship management.

Enterprise resource planning.

All of these.

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Question 6

Multiple Choice

What type of system did Kaiser Permanente implement in order to improve and prolong the lives of diabetics?

Choose correct answer/s

Supply chain management.

Customer relationship management.

Enterprise resource planning.

All of these.

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Question 7

Multiple Choice

What is CRM?

Choose correct answer/s

A strategy.

A technology.

Both a technology and a strategy.

Neither a technology nor a strategy.

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Question 8

Multiple Choice

Which of the following can a customer use to contact an organization?

Choose correct answer/s

Telephone.

Email.

Web access.

All of these.

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Question 9

Multiple Choice

Which of the following is not a valid way that a CRM system can collect information?

Choose correct answer/s

Accounting system.

Order fulfillment system.

Inventory system.

Customer's personal computer.

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Question 10

Multiple Choice

What is a business process?

Choose correct answer/s

The analysis and redesign of workflow within and between enterprises.

A standardized set of activities that accomplish a specific task, such as processing a customer's order.

Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations.

None of these.

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Question 11

Multiple Choice

What is business process reengineering?

Choose correct answer/s

The analysis and redesign of workflow within and between enterprises.

A standardized set of activities that accomplish as specific task, such as processing a customer's order.

Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations.

None of these.

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Question 12

Multiple Choice

What is the purpose of business process reengineering?

Choose correct answer/s

To make all business processes the best-in-class.

To make all employees the best-in-class.

To make all business partners the best-in-class.

All of these.

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Question 13

Multiple Choice

Which company used BPR to change its industry by implementing a mobile claims process?

Choose correct answer/s

Saab.

Progressive Insurance.

Trek.

Charles Schwab.

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Question 14

Multiple Choice

What is the key word in ERP?

Choose correct answer/s

Enterprise.

Resource.

Planning.

All of these.

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Question 15

Multiple Choice

What is enterprise-wide resource planning?

Choose correct answer/s

The analysis and redesign of workflow within and between enterprises.

A standardized set of activities that accomplish a specific task, such as processing a customer's order.

Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations.

Involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.

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Question 16

Multiple Choice

What is the formula that an organization can use to find its most valuable customers?

Choose correct answer/s

RFM - reporting, features, monetary value.

RFM - reporting, frequency, market share.

RFM - recency, frequency, monetary value.

RFM - recency, features, market share.

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Question 17

Multiple Choice

What is the term that identifies how frequently a customer purchases items?

Choose correct answer/s

Recency

Frequency

Monetary value

Reporting

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Question 18

Multiple Choice

What is the term that defines how recently a customer purchased items?

Choose correct answer/s

Recency

Frequency

Monetary value

Reporting

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Question 19

Multiple Choice

What is the term that defines how much a customer spends on each purchase?

Choose correct answer/s

Recency

Frequency

Monetary value

Reporting

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Question 20

Multiple Choice

What are the three phases in the evolution of CRM?

Choose correct answer/s

Recency, analyzing, predicting

Reporting, analyzing, predicting

Recency, analytical, processes

Reporting, analytical, predicting

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Strategic Initiatives For Implementing Competitive Advantages

What does supply chain management involve?

Walmart and Procter & Gamble implemented a tremendously successful SCM system.The system linked Walmart's _____________ centers directly to Procter & Gamble's _____________ centers.

What can effective and efficient supply chain management systems enable an organization to accomplish?

Which of the following is an organizational result from an effective and efficient supply chain management system?

Charles Schwab recouped the cost of a multimillion-dollar system in less than two years.What type of system was it?

What type of system did Kaiser Permanente implement in order to improve and prolong the lives of diabetics?

What is CRM?

Which of the following can a customer use to contact an organization?

Which of the following is not a valid way that a CRM system can collect information?

What is a business process?

What is business process reengineering?

What is the purpose of business process reengineering?

Which company used BPR to change its industry by implementing a mobile claims process?

What is the key word in ERP?

What is enterprise-wide resource planning?

What is the formula that an organization can use to find its most valuable customers?

What is the term that identifies how frequently a customer purchases items?

What is the term that defines how recently a customer purchased items?

What is the term that defines how much a customer spends on each purchase?

What are the three phases in the evolution of CRM?

Walmart and Procter & Gamble implemented a tremendously successful SCM system.The system linked Walmart's _ centers directly to Procter & Gamble's _ centers.