Sustainable Operations Managementpreparing For The Future

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Questions Bank

Introduction to Managing Operations Across the Supply Chain
Operations and Supply Chain Strategy
Managing Processes and Capacity
Extension : A Supplement: Process Mapping and Analysis
Productprocess Innovation
Manufacturing and Service Process Structures
Managing Quality
Extension: A Supplement: Quality Improvement Tools
Managing Inventories
Lean Systems
Customer Service Management
Sourcing and Supply Management
Logistics Management
Demand Planning: Forecasting and Demand Management
Sales and Operations Planning
Materials and Resource Requirements Planning
Project Management
Extension : A Supplement: Advanced Methods for Project Scheduling
Sustainable Operations Managementpreparing for the Future

All Questions

Question 1

Free

Multiple Choice

You, as a supply chain analyst, have been approached by the vice president of supply chain operations to come up with a recommendation for improving the throughput time for the manufacture of Widget A.You quickly realize that you need a process map before you proceed.What is the first step you should undertake to map the process?

Choose correct answer/s

Draw a detailed schematic of the inputs and outputs of the process in question.

Identify the desired outcomes of the process.

Analyze the process and prioritize opportunities for improvement.

Document the existing process (the "current state" map).

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Question 2

Free

Multiple Choice

After you have drawn the "current state" process map, you decide that you need a tool for showing the actual moves of material (and their locations) that take place in the manufacture of Widget A.Which of the following tools would be most appropriate?

Choose correct answer/s

A "future state" map

A process flow table

An assembly process chart

A physical layout diagram

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Question 3

Free

Multiple Choice

You realize that you need a tool for recording all the move distances, process flow symbols, people involved, value add designations, and time required for each step to get an overall grasp for where waste exists in the process.The best tool for this would be:

Choose correct answer/s

A value stream map

A process flow table

An assembly process chart

A physical layout diagram

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Question 4

Free

Multiple Choice

"Bounding" a process is necessary because:

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It determines which activity is the bottleneck.

If the project is "shelved" during your analysis, someone else may have to pick up where you left off.

Bounding determines if a process is a core competency.

Without bounding, it is difficult to determine the beginning and ending points for the analysis.

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Question 5

Free

Multiple Choice

The process of "stapling yourself to an order" refers to:

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Pretending you are the workpiece moving through a process.

Observing a process through multiple iterations to eliminate possible biases from observing "random" events.

Stapling documents in your process maps to other applicable documents in order not to confuse the "flow."

Imagining a workpiece in a process and following it through a process map you have developed.

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Question 6

Multiple Choice

The symbol || indicates what type of activity in a process?

Choose correct answer/s

Operation

Transportation

Delay

Storage

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Question 7

Multiple Choice

The symbol ∇ indicates what type of activity in a process?

Choose correct answer/s

Operation

Transportation

Delay

ANSD.Storage

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Question 8

Multiple Choice

An activity identified by a "?" is typically a(n):

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Value-adding activity.

Necessary activity.

Waste-generating activity.

None of these.

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Question 9

Multiple Choice

You observe three different people doing the same task using three different approaches (with differing levels of quality, output, and lead time).Which of the following disposition options is most appropriate for this situation?

Choose correct answer/s

Keep

Rethink

Combine

Eliminate

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Question 10

Multiple Choice

Which of the following is NOT a principle of process improvement?

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Produce at the rate of customer demand.

Sequence activities to minimize setups, distance, or other transition costs.

Change process design to facilitate product improvements.

All of these are principles of process improvement.

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Question 11

Multiple Choice

A tool used to quickly communicate proposed process changes effectively is called a:

Choose correct answer/s

Process summary table.

Future state map.

Work process flowchart.

Process flow diagram.

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Question 12

Multiple Choice

The principles of process improvement suggest that an effective, efficient process:

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Maximizes the number of sequential activities and minimizes the number of parallel ones.

Eliminates all ? steps.

Minimizes the number of entry points of a workpiece into the process.

Minimizes reliance on departments outside of manufacturing.

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Question 13

Multiple Choice

The principles of process improvement suggest that an ineffective, inefficient process:

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Produces at the rate of customer demand.

Produces products in large batch sizes.

Processes workpieces on a FIFO basis.

Keeps non-value-adding activities off the critical path.

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Question 14

Multiple Choice

Value stream mapping:

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Is a simplified version of process mapping.

Uses the same terminology and symbols used in typical process mapping.

Is another name for a future state map.

Relies on computer-assisted flowcharting.

Is more comprehensive than typical process mapping.

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Question 15

Multiple Choice

Joe's Quick Oil Change shop is interested in improving its ability to satisfy customers.The most appropriate mapping tool for a company such as this is called:

Choose correct answer/s

Service architecture.

Service blueprinting.

Service diagramming.

Service mapping.

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Question 16

Multiple Choice

When should the metrics used in evaluating a process be developed?

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As soon as we have identified the value proposition.

After we have identified the critical process.

When we have done the "as is" analysis of the process.

After we have completed the future state analysis of the process.

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Question 17

Multiple Choice

Which of the following conditions does a "critical" process satisfy?

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Most steps (thus consuming the most time).

The one that people complain about the most.

A process that is visible to the key customers.

The first process that we encounter in the system.

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Question 18

Multiple Choice

Value in a process flow analysis is most often associated with which of the following activities?

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Operation

Inspections

Storages

Transportation

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Question 19

Multiple Choice

Production planning and scheduling is most likely to be associated with which of the following activities?

Choose correct answer/s

Operation

Inspections

Storages

Transportation

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Question 20

Multiple Choice

Which of the following identifies the most appropriate time to set the metrics when doing a process flow analysis?

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During the analysis stage

At the start of the process

When bounding the critical process

When recommending the appropriate changes to the process (i.e., the "future state" map)

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